Capability Library
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Frontline Worker
Continuous learning
Empathy
Initiative
Documentation skills
Physical stamina
Cultural competence
Critical thinking
Conflict resolution
Resilience
Safety awareness
Decision-making
Multitasking
Teamwork
Attention to detail
Technical proficiency
Time management
Adaptability
Problem-solving
Customer service
Communication skills
ESG
ESG circular supply chain
ESG digital and cybersecurity
ESG impact investing and philanthropy
ESG resilience and adaptation
ESG supply chain transparency and traceability
ESG ethics and compliance auditing
ESG stakeholder collaboration and partnerships
ESG Diversity, Equity, and Inclusion (DEI)
ESG investment and finance
ESG crisis management and resilience
ESG circular economy and sustainability initiatives
ESG technology and data integration
ESG metrics and Key Performance Indicators (KPIs) management
ESG ethics and culture
ESG innovation and product development
ESG risk mitigation and crisis response
ESG policy and advocacy
ESG impact measurement and evaluation
ESG supply chain management
ESG training and awareness
ESG strategy development and integration
ESG reporting and transparency
ESG risk management and compliance
ESG stakeholder engagement and communication
ESG data management and analysis
Communications
Managing and creating customer communications
Managing and creating employee communications
Managing and creating crisis communications
Managing and creating public relations
Managing and creating branding and identity
Managing and creating digital communications
Managing and creating marketing communications
Managing and creating executive communications
Managing and organizing events such as press conferences and product launches
Managing and creating content for various communications channels
Managing media relations and pitching to journalists
Developing and implementing a communications strategy
Managing and creating corporate reputation
Managing and creating corporate identity
Managing and creating internal communications
Managing and creating media training
Managing and creating public affairs
Managing and creating media monitoring and analysis
Managing and creating issues and crisis management
Managing and creating speechwriting
Managing and creating reputation management
Managing and creating thought leadership
Managing and creating corporate storytelling
Managing and creating influencer relations
Managing and creating brand journalism
Managing and creating corporate communications
Managing and creating corporate social responsibility
Managing and creating social media and online communications
Managing and creating advertising and promotion
Managing and creating investor relations
Procurement
Supplier performance evaluation and scorecarding
Procurement risk assessment and mitigation
Contract lifecycle management
Supplier collaboration and innovation
Contract compliance management
Supplier risk assessment and mitigation
Ethical sourcing and compliance
Stakeholder engagement and relationship management
Demand forecasting and planning
Category management
Sustainable procurement
E-procurement systems management
Contract negotiation
Supplier performance management
Risk management
Supplier diversity and inclusion
Procurement analytics
Supplier relationship management
Contract management
Strategic sourcing
Leadership
Creativity
Negotiation and mediation
Executive presence
Ethical leadership
Change leadership
Reputation management
Business acumen
Strategic thinking and planning
Leadership development
Team building and development
Change management
Political acumen
Stakeholder management
Systems thinking
Innovation and creativity
Coaching and mentoring
Resilience
Cultural intelligence
Emotional intelligence
Visionary leadership
Organizational structure
Project management
Staff engagement and culture
Fiscal management
Legislative impacts
External perception management
Strategic delivery
Change management & integration
Demonstrate accountability
Prioritization
Deliver results
Influence & negotiate
Collaboration
Value DE&I
Manage self
Act with integrity
Resilience & courage
Openness to criticism
Persuasion
Resourcefulness
Leadership
Adaptability
Conflict management
Decision-making
Stress management
Critical thinking
Time management
Teamwork
Problem-solving
Communication
Current asset transformation
New asset creation
Organizational culture
Research & Development
Managing product end-of-life and retirement
Managing product data and analytics
Managing product upgrades and updates
Managing product compliance and certifications
Managing product technical documentation and user manuals
Managing product lifecycle management
Managing product patents and intellectual property
Managing product launch and commercialization
Managing product testing and quality assurance
Managing product design and engineering
Managing product development teams and collaborations
Managing product development budgets and resources
Managing product development timelines and milestones
Developing and implementing product roadmaps
Conducting feasibility studies and cost-benefit analysis
Developing and testing prototypes
Conducting scientific and technical research
Conducting product research and development
Conducting market research and analysis
Developing new products and services
Intellectual capital
Improved research quality
Patents
Operations
Facility management
Operations technology and automation
Data analysis and reporting
Risk management
Change management
Capacity planning and forecasting
Compliance and regulatory management
Cost control and budgeting
Process improvement and optimization
Project management and coordination
Lean and Six Sigma methodologies
Manufacturing process management
Logistics and transportation management
Maintenance and equipment management
Quality control and assurance
Production planning and scheduling
Inventory management
Supply chain management
Operations strategy and planning
Operational reconfiguration
Operational responsiveness
Operational cooperation
Operational customization
Operational innovation
Operational improvement
Design
Multitasking
Design leadership
Continuous learning
Design management
Cross-functional collaboration
Responsiveness
Design thinking
User-centered design
Attention to deadlines
Creativity
Attention to detail
Technical skills
Innovation
Problem-solving
Project management
Adaptability
Team collaboration
Communication skills
Presentation skills
Optimization
Accessibility
Iconography
Motion design
Layout
Color theory
Typography
Branding
User experience
Interaction design
User testing
Prototyping
Visualization
Conceptualization
Research
Low-cost designs
Cost-effective designs
Reliable designs
Account Management
Managing customer success with product feedback and feature requests
Managing customer success with product usage and value realization
Managing customer success with product adoption
Managing customer success plans and roadmaps
Managing customer success metrics and reporting
Managing customer retention and loyalty programs
Managing customer engagement and communication
Managing customer escalations and complaints
Managing customer service level agreements (SLAs)
Managing customer feedback and complaints
Managing customer data and analytics
Managing customer account management and billing
Managing customer upselling and cross-selling
Managing customer retention and renewal
Managing customer onboarding and training
Managing customer service and support tickets
Providing customer support and assistance
Identifying and addressing customer needs and concerns
Building and maintaining relationships with key customers
Greater customer relationships
Increased customer satisfaction
Human Resources
Managing employee relations with retired or phased-out employees
Managing employee relations with interns and co-op students
Managing employee relations with part-time and temporary staff
Managing employee relations with international staff and expatriates
Managing employee relations with remote and virtual staff
Managing employee compensation and rewards, including bonuses and incentives
Managing employee relations with temporary and contract staff
Managing employee work schedule and flexible work arrangements
Managing employee career development and succession planning
Managing employee time and attendance tracking
Managing employee legal compliance and reporting
Managing employee wellness programs
Managing employee recognition and rewards programs
Managing employee volunteer and community engagement initiatives
Managing employee unions or labor relations
Managing employee exit and off-boarding processes
Managing employee immigration and visa processes
Managing employee payroll and taxes
Managing employee data and record keeping
Managing employee leaves of absence and accommodations
Managing employee safety and health
Managing employee diversity and inclusion initiatives
Managing employee engagement and retention
Managing employee training and development
Conducting performance evaluations and managing performance management
Developing and implementing employee policies and procedures
Managing employee relations and communication
Onboarding and orienting new hires
Managing employee benefits and compensation
Recruiting and hiring employees
Learning
Strategy
Developing and managing the company’s crisis management and continuity plan
Developing and managing the company’s technology strategy
Developing and managing the company’s process and efficiency strategy
Developing and managing the company’s organizational structure and design
Developing and managing the company’s sustainability strategy
Developing and managing the company’s international expansion strategy
Developing and managing the company’s digital strategy
Developing and managing the company’s talent and human resources strategy
Developing and managing the company’s innovation and product development strategy
Developing and managing the company’s strategic budget and resource allocation
Managing and tracking the company’s performance against strategic goals
Developing and managing the company’s brand and reputation
Developing and managing the company’s strategic communications
Developing and managing the company’s competitive positioning
Identifying and mitigating risks to the company’s strategic goals
Developing and implementing mergers and acquisitions plans
Creating and managing strategic partnerships
Conducting market research and analysis
Identifying new business opportunities and markets
Developing and implementing corporate strategy
Governance
Managing corporate governance and board governance effectiveness and continuous improvement
Managing corporate governance and board governance culture and governance transformation
Managing corporate governance and board governance strategic planning and alignment
Managing corporate governance and board governance change management and adoption
Managing corporate governance and board governance data and analytics
Managing corporate governance and board governance technology and automation
Managing corporate governance and board governance metrics and reporting
Managing corporate governance and board corporate social responsibility and sustainability
Managing corporate governance and board governance frameworks and standards
Managing corporate governance and board internal controls and compliance
Managing corporate governance and board fraud prevention and detection
Managing corporate governance and board enterprise risk management
Managing corporate governance and board regulatory compliance and reporting
Managing corporate governance and board cyber security and IT governance
Managing corporate governance and board reputation and stakeholder engagement
Managing corporate governance and board culture and values
Managing corporate governance and board independence and conflicts of interest
Managing corporate governance and board performance and accountability
Managing corporate governance and board meetings and minutes
Managing corporate governance and board communication and engagement
Managing corporate governance and board training and education
Managing corporate governance and board policies and charters
Managing corporate governance and board committees
Managing corporate governance and board diversity and inclusion
Managing corporate governance and board compensation and nomination
Managing corporate governance and board succession planning
Managing corporate governance and board development
Managing corporate governance and board evaluation
Managing corporate social responsibility and sustainability reporting
Managing corporate disclosures and transparency
Managing shareholders and investor relations
Managing corporate social responsibility and sustainability
Managing corporate secretariat and board support
Managing corporate governance and board relations
Managing ethics and integrity programs
Managing internal audit and control
Managing internal investigations
Managing risk assessment and management
Managing compliance with legal and regulatory requirements
Developing and implementing governance policies and procedures
IT
Managing and maintaining IT data center and IT colocation
Managing and maintaining IT infrastructure and IT operations
Managing and maintaining IT software development and IT programming
Managing and maintaining IT compliance and IT regulatory requirements
Managing and maintaining IT disaster recovery and IT business continuity
Managing and maintaining IT monitoring and IT logging
Managing and maintaining IT Web and IT email services
Managing and maintaining IT Encryption and IT VPN
Managing and maintaining IT DNS and IT DHCP
Managing and maintaining IT security and IT firewalls
Managing and maintaining IT storage and IT backup
Managing and maintaining IT load balancing and IT failover
Managing and maintaining IT networking and IT routing
Managing and maintaining IT virtualization and IT cloud
Managing and maintaining IT mobile device management and BYOD
Managing and maintaining IT user access and IT identity management
Managing and maintaining IT cost optimization and IT budgeting
Managing and maintaining IT monitoring and IT alerting
Managing and maintaining IT automation and IT scripting
Managing and maintaining IT compliance and IT audit
Managing and maintaining IT operations and IT infrastructure
Managing and maintaining IT service continuity and IT disaster recovery
Managing and maintaining IT documentation and IT knowledge management
Managing and maintaining IT configuration management and IT change management
Managing and maintaining IT capacity planning and scalability
Managing and maintaining IT performance monitoring and reporting
Managing and maintaining IT service desk and helpdesk
Managing and maintaining IT procurement and IT asset management
Managing and maintaining IT project management
Managing and maintaining IT vendor management
Managing and maintaining IT governance
Managing and maintaining IT security and compliance
Managing and maintaining IT service management and ITIL process
Managing and maintaining backup and disaster recovery systems
Managing and maintaining cloud-based services and infrastructure
Managing and maintaining databases and data storage
Managing and maintaining telecommunication systems
Managing and maintaining network infrastructure and security
Managing and maintaining computer hardware and software systems
Business analytics
Shared services
Quality Management
Managing and implementing quality management in quality management system customer satisfaction
Managing and implementing quality management in quality management system continuing improvement
Managing and implementing quality management in quality management system preventive action
Managing and implementing quality management in quality management system corrective action
Managing and implementing quality management in quality management system performance evaluation
Managing and implementing quality management in quality management system resources
Managing and implementing quality management in quality management system communication
Managing and implementing quality management in quality management system training
Managing and implementing quality management in quality management system standardization
Managing and implementing quality management in quality management system certification
Managing and implementing quality management in quality management system assessment
Managing and implementing quality management in quality management system improvement
Managing and implementing quality management in quality management system documentation
Managing and implementing quality management in quality audit
Managing and implementing quality management in quality management reviews
Managing and implementing quality management in quality records
Managing and implementing quality management in quality system management
Managing and implementing quality management in product and service conformity
Managing and implementing quality management in human resources
Managing and implementing quality management in customer satisfaction
Managing and implementing quality management in improvement
Managing and implementing quality management in management review
Managing and implementing quality management in measuring and analysis
Managing and implementing quality management in purchasing and procurement
Managing and implementing quality management in production and service delivery
Managing and implementing quality management in design and development
Managing and implementing quality assurance and testing
Managing and implementing quality risk management
Managing and implementing customer complaints and feedback management
Managing and implementing supplier quality management
Managing and implementing continuous improvement initiatives
Managing and training employees on quality management processes
Managing and implementing quality documentation and record-keeping
Managing and implementing corrective and preventive actions
Managing and implementing quality control and inspection processes
Managing and analyzing quality data and metrics
Managing and conducting internal and external audits
Managing and monitoring compliance with quality standards and regulations
Developing and implementing quality management systems
Management
Risk management
Employee development
Performance management
Identifing and managing project risks
Conflict resolution
Negotiation
Innovation
Change management
Project management
Team management
Financial management
Delegation
Time management
Decision-making
Problem-solving
Change & innovation
Optimize work outcomes
Inspire direction & purpose
Manage & develop capability
Communication
Leadership
Strategic thinking and planning
Reputation
Defined knowledge
Labor mix/manpower
Improved team culture
Sales
Sales data analysis and reporting
Sales forecasting and budgeting
Sales performance management
Salesforce automation and management
Sales operations and administration
International sales and localization
Channel sales and partnership management
Online and digital selling
Field sales and face-to-face selling
Cold calling and telemarketing
Product and industry knowledge
Sales analytics and data analysis
Sales process and methodology
Sales training and coaching
Customer relationship management (CRM)
Sales presentation and negotiation skills
Sales forecasting and pipeline management
Account management and customer retention
Lead generation and prospecting
Sales strategy and planning
Increased number of industry contacts
Production
Managing and implementing production logistics and supply chain management software
Managing and implementing production quality control and assurance software
Managing and implementing production lean manufacturing and Six Sigma software
Managing and implementing production data collection and analysis software
Managing and implementing production process improvement and optimization software
Managing and implementing production automation and robotics software
Managing and implementing production maintenance and repairs software
Managing and implementing production training and development software
Managing and implementing production safety and compliance software
Managing and implementing production cost control and budgeting software
Managing and implementing production inventory and materials management software
Managing and implementing production planning and scheduling software
Managing and implementing production standards and certifications
Managing and implementing production documentation and record keeping
Managing and implementing production outsourcing and third-party manufacturing
Managing and implementing production scaling up and mass production
Managing and implementing production rapid prototyping and small scale production
Managing and implementing production energy management and conservation
Managing and implementing production environmental and sustainability
Managing and implementing production waste reduction and recycling
Managing and implementing production yield and throughput optimization
Managing and implementing production capacity planning and scalability
Managing and implementing production logistics and supply chain management
Managing and implementing production quality control and assurance
Managing and implementing production lean manufacturing and Six Sigma
Managing and implementing production automation and robotics
Managing and implementing production data collection and analysis
Managing and implementing production process improvement and optimization
Managing and implementing production maintenance and repairs
Managing and implementing production training and development
Managing and implementing production safety and compliance
Managing and implementing production cost control and budgeting
Managing and implementing production inventory and materials management
Managing and implementing production planning and scheduling
Managing and supervising production personnel
Managing and coordinating production with other departments
Managing and monitoring production quality and efficiency
Managing and maintaining production equipment and machinery
Managing and scheduling production runs
Managing and overseeing production processes
Low-cost manufacturing plant locations
Quality product manufacturing
Increased delivery speed
Low production costs
High product quality
Higher quality of menu items
Customer Support & Service
Managing customer service training and development for employees
Managing customer service with product feedback and feature requests
Managing customer service with product usage and value realization
Managing customer service with product adoption
Managing customer service plans and roadmaps
Managing customer service metrics and reporting
Managing customer satisfaction and NPS (Net Promoter Score)
Providing product and service information
Providing technical support and assistance
Managing customer service requests and support tickets
Troubleshooting and resolving customer issues
Providing customer support through multiple channels (phone, email, chat, etc.)
Responding to customer inquiries and complaints
Increased customer feedback
Quality service
Marketing
International marketing and localization
Marketing analytics and data analysis
Product pricing strategy
Marketing automation
Affiliate marketing
Influencer marketing
Search engine optimization (SEO) and search engine marketing (SEM)
Content marketing
Customer relationship management (CRM)
Market segmentation and targeting
Marketing strategy and planning
Channel management, including distribution and sales
Marketing budget and financial management
Event planning and management
Digital marketing, including social media and email marketing
Public relations and communication
Advertising and promotions
Product development and management
Brand management
Market research and analysis
Brand enhancement
Larger marketing budget
Improved marketing strategies
Finance
Creative Commons license: ShareAlike (CC BY-SA). Note the drafts originated from LLMs.