Pricing

Implementation takes 6 – 8 weeks, on average.

Coming soon, we’ll have a self-service certification program for new administrators. This’ll help you reclaim time spent training on a new system upfront, and give you the tools to train others in your organization to admin Acorn, too.

Annual upfront billing, net 30.

We can match payment terms with your budget cycles, so there’s no stress if you need something other than annual billing although this is preferred to keep processes efficient on both sides.

If you need to add-on to your subscription, this can be done at any point in your subscription cycle with new charges pro-rated for the remaining subscription term.

We have a 98% customer retention rate because we focus on your success with Acorn. We know you get a lot more value when implementations go smoothly, and in return, we know our customers stay with us longer. It’s a win-win.

No. Adoption is the enemy of all software projects. We love when our project sponsors set up multiple environments to learn our product and test different ideas to imagine how their users would best it. Charging for this could inadvertently stop efforts that would increase adoption.

Acorn’s suite of products is purposefully designed for midsize to enterprise organizations who want to create sustainable business growth by better aligning performance and learning. Larger companies tend to be at the stage where they’ve already introduced or are introducing capability-led strategies, which is right where we like to play.

In short, we’ve learned that our expertise is better served nurturing larger companies on that journey, which means we don’t partner with SMBs.

We can support a wide range of use cases, but don’t want to make any false promises that we can service all use cases. We believe that any vendor that says they can isn’t giving any of their customers the service they deserve.

However, we have a slightly different approach for non-profit organizations. Read more about that under What is Learn 4 Good?

First: a couple of definitions. Internal learning refers to learning that is managed and delivered within an organization, generally for employees. External learning is defined as training sold or shared to learners outside of an organization, such as partners, customers, or clients.

The pricing difference comes down to how we know internal and external learners interact with the system. The internal learning pricing model is full access and charges for user licenses. External learning is based on usage. We’re always happy to talk in more detail about this, so drop us a line if you’re curious.

We don’t believe in complicated pricing tiers, which is why we offer two support packages.

Everyone has access to our standard offering, which includes:

• Email, phone, and online portal support
• DIY self-help knowledge base
• Renewals Manager.

To really help increase adoption and usage (two of the biggest pain points for technology), we also offer a Technical Account Manager (TAM) package. With a TAM, you get everything in the standard package plus a dedicated point of contact that provides strategic advice, a direct line of feedback to our product team, and benchmarked analytics.

Our TAM package is quoted specific to your deployment size for maximized spend, so contact us directly for more information.

Learn4Good is our way to support causes close to our hearts. Every year, we set aside a portion of our budget to empower our network of NFPs to achieve their goals and drive change with customized pricing. Learn more about the program here.