Results Orientation
Results Orientation is the ability to relentlessly pursue and deliver quality outcomes that drive organizational success. It involves the application of strategic thinking, problem-solving skills, and a hands-on approach to deliver initiatives on time, within budget and to a high standard. This capability contributes to an organization's overall performance and service delivery, fostering a culture of excellence and continuous improvement.
Foundational
At a foundational level you are learning to focus on set tasks and follow through to completion, aiming to meet expected standards and deadlines. You take responsibility for your work and seek help when challenges arise, developing your ability to contribute to team goals. Your efforts help ensure quality outcomes and support your team’s success.
Developing
At a developing level you are building your ability to focus on completing tasks to a quality standard and within deadlines. You seek guidance when prioritizing your work and solve basic problems as they arise. This helps you contribute to team goals and develop the habits needed to deliver reliable results.
Proficient
At a proficient level you are focused on achieving high-quality results by setting clear priorities and proactively addressing obstacles. You consistently deliver work on time and within budget, keeping organizational goals front of mind. Your approach helps build a culture of accountability and continuous improvement across your team or area.
Advanced
At an advanced level you are consistently setting ambitious goals and driving yourself and others to achieve outstanding results. You analyze complex problems, adapt strategies, and take accountability to deliver projects on time, within budget, and to a high standard. Your approach inspires a results-focused culture and advances organizational performance.
Expert
At an expert level you are a driving force behind organizational results, consistently achieving and surpassing ambitious goals through strategic focus and decisive action. You anticipate challenges, inspire others to excel, and embed a results-driven mindset across teams. Your leadership raises standards and ensures sustained success for the entire organization.
Influence
Influence is the proficiency to impact others' actions, decisions, or thinking, typically in a non-coercive manner and towards achieving specific outcomes. It involves insightfully grasping others' motivations, effectively communicating, and fostering trust. Done adeptly, influence can facilitate collaboration, promote organizational change and provide strategic direction.
Foundational
At a foundational level you are beginning to recognize how your words and actions can affect others in the workplace. You listen openly, share your thoughts clearly, and show respect for different views. By building this awareness, you help create a more cooperative and supportive environment within your team.
Developing
At a developing level you are beginning to recognize what influences others and can use clear communication to get your message across. You consider different perspectives and adjust your approach with guidance. Your growing skills help you build trust and support within your team for shared goals.
Proficient
At a proficient level you are able to influence others by clearly understanding their perspectives and tailoring your communication to build trust and support. You consistently use your insight to guide group decisions and promote shared goals. Your influence encourages cooperation and helps navigate challenges, resulting in stronger team and organizational outcomes.
Advanced
At an advanced level you are able to shape outcomes by guiding others’ thinking and actions, even in complex or sensitive situations. You draw on a deep understanding of people’s needs and motivations to build genuine trust and support. Your influence creates strong alignment, drives collaboration, and helps deliver organizational priorities.
Expert
At an expert level you are able to shape direction and inspire lasting change by skilfully influencing diverse groups across all levels. You build strong trust, read situations with precision, and adapt your approach to gain buy-in for the most complex ideas or strategies. Your influence unites people behind shared goals and drives the organization forward.
Self-awareness
Self-awareness is an individual's ability to consciously understand and analyze their own behaviors, strengths, weaknesses and emotions. In the context of Core Capabilities, it is the ability to objectively assess one's effectiveness and adjust behavior accordingly. It drives continuous personal development and adaptability.
Foundational
At a foundational level you are beginning to notice your own behaviors, strengths, and areas for improvement in your daily work. You recognize how your actions can affect others and are open to basic feedback. This helps you start making small adjustments that support your own growth and better teamwork.
Developing
At a developing level you are beginning to recognize your strengths and areas for improvement, seeking feedback to understand how your behavior affects others. You can reflect on your actions in work situations and make some adjustments when needed. This helps you take steps towards improving your performance and contributing more effectively to your team.
Proficient
At a proficient level you are able to regularly reflect on your behaviors, strengths and areas for growth, using feedback and self-assessment to guide your actions. You adapt your approach based on what you learn, ensuring you perform effectively across different situations. This helps you grow professionally and actively contribute to your team’s success.
Advanced
At an advanced level you are highly attuned to your behaviors, strengths and areas for growth, regularly seeking feedback and reflecting on your impact. You adapt your approach across a variety of situations, showing emotional maturity and a commitment to ongoing self-improvement. Your self-awareness enables you to navigate change and support others in developing their own capabilities.
Expert
At an expert level you are keenly aware of your strengths, limitations, and emotions, allowing you to adjust your behavior with precision in any situation. You regularly seek and act on feedback, modeling self-reflection for others and encouraging a culture of honest personal growth. Your example drives continuous improvement and adaptability across teams.
Initiative
Initiative is the ability to independently identify opportunities and implement actions for improvement. Within the Core Capabilities context, this involves foreseeing challenges and proactively planning strategic solutions. The impact of this capability is palpable, resulting in increased efficiency and progress.
Foundational
At a foundational level you are able to recognize simple opportunities for improvement in your daily work and suggest practical ideas to your team. You take basic steps to learn from challenges and support planned changes, rather than waiting to be directed. By doing this, you contribute to a more efficient and responsive workplace.
Developing
At a developing level you are beginning to spot opportunities for improvement and take simple actions on your own initiative. You sometimes anticipate challenges and suggest practical solutions within your team or area. As a result, you help make small, positive changes that contribute to smoother ways of working.
Proficient
At a proficient level you are quick to spot areas for improvement and act before issues arise, showing sound judgment in choosing the right opportunities. You plan effective solutions and take ownership to see them through, even when it means stepping outside your usual role. Your actions lead to smoother operations and meaningful progress within your team.
Advanced
At an advanced level you are quick to recognize emerging opportunities and challenges, moving beyond routine tasks to suggest and lead improvements that benefit your team or organization. You plan and take action early, ensuring solutions are strategic and well thought out. Your initiative drives real progress and helps lift overall performance.
Expert
At an expert level you are consistently the first to spot and act on opportunities for improvement, often before others are even aware of them. You plan and deliver innovative solutions that address both short-term needs and long-term goals, setting a clear example for your peers. Your initiative drives significant progress and inspires a culture of proactive problem-solving across the organization.
Teamwork
Teamwork is the ability to collaborate effectively with diverse individuals to achieve common goals. In a core capability context, it implies understanding strengths, adapting to group dynamics, and fostering unity. Proficient teamwork results in efficient operations, improved morale, and innovative solutions.
Foundational
At a foundational level you are willing to work with others, listening to different ideas and doing your part to help the team. You respect team roles and take guidance from more experienced colleagues. This helps build trust and sets the groundwork for positive, productive group work.
Developing
At a developing level you are starting to contribute to team discussions and share information with others, even if you are still building confidence. You listen to team members and try to support group decisions, but may need guidance to adapt your approach. Your efforts help the team move forward and encourage a sense of inclusion.
Proficient
At a proficient level you are consistently contributing to team objectives by working well with colleagues from diverse backgrounds. You recognize individual strengths and adjust your approach to support group cohesion and shared outcomes. Your actions help create an inclusive environment where collaboration leads to practical solutions and higher team morale.
Advanced
At an advanced level you are proactive in bringing people together, building trust, and resolving conflicts to keep teams focused on shared goals. You recognize different perspectives, harness individual strengths, and adapt your approach as group needs change. Your actions strengthen team unity, boost engagement, and lead to high-quality outcomes.
Expert
At an expert level you are a driving force for collaboration, uniting diverse teams and resolving complex challenges through shared purpose. You recognize and harness each person’s strengths, adapting your approach to lift group performance. Your leadership lifts morale and sets the standard for teamwork organization-wide.
Innovation
Innovation is the ability to develop and implement creative ideas, contributing to significant progression and improvement within the core capabilities framework. This entails embracing change, strategising and pioneering cutting-edge solutions to challenges. Successful innovation drives growth, enhances effectiveness, and fosters a culture of continuous learning and evolution.
Foundational
At a foundational level you are open to new ideas and willing to try different ways of working within your role. You seek out simple improvements and support small changes suggested by others. Your contribution helps create a positive environment where new thinking is encouraged in your team.
Developing
At a developing level you are beginning to suggest new ideas and explore different ways to improve how things are done within your team. You show openness to change and start to apply creative thinking to small challenges. Your efforts help move your team forward and support a culture of learning and growth within the organization.
Proficient
At a proficient level you are able to generate and put into practice creative solutions that improve how things are done within your core capabilities. You actively seek better ways to overcome challenges and drive progress in your area of work. Your approach helps others adapt and encourages a culture where positive change is valued.
Advanced
At an advanced level you are consistently generating and applying original ideas that create clear benefits across core capabilities. You anticipate opportunities, test new approaches and guide others through change, helping your team adopt better ways of working. Your leadership in innovation drives meaningful improvement and positions your organization for ongoing success.
Expert
At an expert level you are a driving force for lasting change, shaping the direction of innovation across the organization. You create and champion bold approaches, inspiring others to challenge established thinking and pursue transformative solutions. Your leadership delivers breakthroughs that strengthen core capabilities and set new standards for growth and effectiveness.
Time Management
Time Management is the ability to organize and plan how long to spend on specific tasks or activities efficiently. A core capability, it demands knowledge of project scheduling, prioritization, and an understanding of work-flow. Through improved time management, individuals maximize productivity, deliver projects within set timelines, and achieve better work-life balance.
Foundational
At a foundational level you are beginning to organize your tasks and manage your time with basic schedules or to-do lists. You can identify priorities with some guidance and meet simple deadlines in your daily work. This helps you support team goals and build good work habits from the start.
Developing
At a developing level you are starting to organize your daily tasks and plan ahead, though you may still need guidance with setting priorities or allocating your time efficiently. You make a clear effort to meet deadlines and manage your responsibilities, but sometimes struggle when workloads increase. With support, you are building habits that improve productivity and reliability.
Proficient
At a proficient level you are able to set clear priorities, break tasks into logical steps, and manage your workload to meet deadlines with minimal supervision. You use available tools and proven techniques to organize your day and adjust plans when unexpected changes arise. This enables you to consistently deliver quality results while maintaining a healthy work-life balance.
Advanced
At an advanced level, you take full ownership of your schedule, consistently setting clear priorities and adjusting plans as demands change. You efficiently balance multiple projects and competing deadlines, anticipating and mitigating potential bottlenecks. Your proactive approach ensures not only your own productivity, but lifts the effectiveness of your team and supports smooth project delivery.
Expert
At an expert level you are a master at planning, prioritizing, and adjusting your workload to meet changing demands without missing deadlines. You consistently coach others in advanced time management techniques and set standards for exemplary organization. Your approach increases team productivity and enables sustained high performance across complex projects.
Integrity
Integrity is the practice of consistent honesty, responsibility, and ethical behavior. Within Core Capabilities, it involves upholding organizational values and principles while conducting oneself transparently. This capability fosters trust, promotes effective collaboration, and enhances overall organizational performance.
Foundational
At a foundational level you are honest in your actions and words, even when situations are challenging. You follow organizational policies and values, asking for guidance when you are unsure. Your commitment to basic honesty and responsibility helps others trust and work confidently with you.
Developing
At a developing level you are learning to act with honesty and openness in your daily work, even when it's challenging. You are starting to take responsibility for your actions and follow organizational values. This helps build trust with your colleagues and shows you are dependable as you grow in your role.
Proficient
At a proficient level you are consistently honest and responsible in your actions, making decisions that reflect the organization’s values and principles. You are transparent in your work and communicate openly, even when it is difficult. This builds trust with colleagues and strengthens teamwork across the organization.
Advanced
At an advanced level you are a role model for integrity, consistently making decisions and taking actions that reflect organizational values, even in complex or high-pressure situations. You are trusted by colleagues to handle sensitive matters ethically and with transparency. Your example strengthens team trust and sets a standard for ethical conduct across the organization.
Expert
At an expert level you are a role model for integrity, actively championing ethical standards and transparent behavior across the organization. You guide others in navigating complex situations with honesty and fairness, ensuring decisions always reflect organizational values. Your leadership builds deep trust, enabling a culture of accountability and high performance.
judgment
judgment is a core capability involving sound reasoning to reach concise decisions, relevant to specified criteria. It incorporates weighing up evidence, analyzing different perspectives, and evaluating potential impacts before deciding on a clear course of action. judgment supports measured, accountable decision-making, significantly contributing to operational success.
Foundational
At a foundational level you are learning to make decisions based on clear instructions, using simple information available to you. You seek guidance when unsure and ask questions to better understand the situation. This helps you build confidence and contribute to reliable outcomes within your team.
Developing
At a developing level you are beginning to apply sound reasoning when making decisions, using evidence and basic analysis to guide your choices. You consider different viewpoints and weigh possible outcomes, asking for advice when needed. This helps you make more accountable decisions that support your team’s goals.
Proficient
At a proficient level you are able to weigh up complex evidence and balance different viewpoints to make sound, well-founded decisions. You use clear criteria and consider potential impacts before settling on a course of action. Your measured approach ensures decisions support team and organizational outcomes.
Advanced
At an advanced level you are trusted to make complex decisions by weighing up diverse evidence, anticipating consequences, and considering multiple viewpoints. You confidently address ambiguity, using sound reasoning to choose a clear way forward even in high-stakes situations. Your judgment directly influences your team’s effectiveness and the organization’s success.
Expert
At an expert level you are consistently making high-stakes decisions based on rigorous analysis, integrating complex information and stakeholder perspectives with ease. You guide others in applying sound judgment, especially in ambiguity or when consequences are significant. Your decisions drive organizational success and set a benchmark for accountability and clarity.
Learning Agility
Learning Agility is the key ability to rapidly absorb and apply new information, skills, and behaviors in varying situations. In the context of Core Capabilities, it involves quickly understanding new problems and immediately integrating the knowledge for effective solutions. The impact of Learning Agility is driving organizational adaptability, fostering innovation, and facilitating continuous growth.
Foundational
At a foundational level you are open to learning new skills or information and willing to try different approaches when faced with change. You seek guidance and make an effort to understand new situations as they arise within your role. This helps you adjust to change in your immediate team and contributes to a culture of growth.
Developing
At a developing level you are beginning to recognize when you need to learn new skills or knowledge, and you make an effort to seek out information in unfamiliar situations. You may sometimes need guidance when facing new problems, but you are open to trying different approaches. This supports your own growth and helps your team adapt more effectively to change.
Proficient
At a proficient level you are able to quickly grasp new information, adapt your approach, and apply what you’ve learned to solve problems in different situations. You confidently navigate change, using your skills to help your team adjust and thrive. Your learning agility contributes to a workplace that is responsive, innovative, and always improving.
Advanced
At an advanced level you are quick to absorb new concepts and immediately apply them to changing situations, often setting the pace for others. You adapt your approach in real time, sharing what you learn so your team keeps up with new demands. This drives improvement, helping your workplace stay ahead and respond to new challenges.
Expert
At an expert level you are a catalyst for organizational learning, quickly absorbing complex information and guiding others through change with confidence. You consistently apply new insights across different situations, setting the standard for adaptability and growth. Your actions drive innovation, helping your team and the wider organization stay ahead in a changing environment.
Planning
Planning is the process of strategically mapping out paths to achieve specific goals. In the context of Core Capabilities, it involves forecasting, defining objectives and designing strategies relevant to diverse organizational function. A solid planning capability impacts overall efficiency, effectiveness and productivity, driving sustainable growth.
Foundational
At a foundational level you are learning to plan by breaking down tasks, setting clear steps, and following established processes to meet set objectives. You rely on guidance and use planning tools provided by your team or manager. This helps you contribute steadily to group goals while building your confidence and understanding of effective planning.
Developing
At a developing level you are learning to outline basic plans and set clear, achievable goals for your work. You rely on guidance to break down tasks and adapt your plans when needed, focusing on your immediate area of responsibility. This helps you contribute to team priorities and gradually build confidence in your planning skills.
Proficient
At a proficient level you are able to develop detailed plans that align with broader organizational goals and anticipate possible obstacles. You consider input from different teams to create practical strategies for a range of functions. Your planning improves efficiency and helps your team adapt smoothly to changing priorities.
Advanced
At an advanced level you are able to anticipate challenges and create detailed, adaptable plans that align with organizational goals across multiple functions. You consider longer-term impacts, balancing competing priorities while effectively allocating resources. Your planning leads to efficient operations and helps position your team for sustainable success.
Expert
At an expert level you are shaping long-term organizational direction by creating integrated plans that anticipate risks, align resources, and adapt to changing needs. You confidently guide others in complex planning across multiple functions, ensuring all strategies work together. Your planning leads to sustainable success and sets high standards for effectiveness across the organization.
Problem Solving
Problem Solving is the ability to analyze complex situations to develop effective, actionable solutions. It encompasses the capability of identifying critical elements, ascertaining root causes, and forming strategies within the context of the Core Capabilities framework. Ultimately, competent problem solving drives effective decision-making, ensuring organizational resilience and sustained success.
Foundational
At a foundational level you are able to recognize straightforward problems and contribute ideas when issues arise. You follow established approaches to gather information and work with others to identify possible solutions. Your efforts help your team address day-to-day challenges and support steady progress towards organizational goals.
Developing
At a developing level you are beginning to recognize and analyze straightforward problems, using available information to identify potential solutions within your team or work area. You may need guidance to understand complex issues or to confirm the root cause. Your approach contributes to more confident decision-making and helps build your organizational problem-solving skills.
Proficient
At a proficient level you are able to break down complex problems, identify key causes, and develop practical solutions in line with our Core Capabilities framework. You weigh options carefully, involve the right people, and adapt your approach as situations change. Your work helps teams make sound decisions and improve results across the organization.
Advanced
At an advanced level you are able to break down complex problems, identify underlying causes, and weigh up options to recommend robust solutions. You approach challenges within the Core Capabilities framework, considering both immediate and wider organizational impacts. Your solutions improve outcomes and resilience, supporting others to resolve issues more confidently.
Expert
At an expert level you are able to unravel highly complex or ambiguous problems, drawing on advanced analytical methods and broad insight. You anticipate potential challenges for the organization, developing innovative solutions that often set new standards in practice. Your strategic thinking enables others to solve problems more effectively, strengthening organizational resilience and driving sustainable results.
Relationship Building
Relationship Building is the aptitude to establish and maintain strong, productive and positive connections with both internal and external stakeholders. It involves understanding diverse perspectives, fostering trust and promoting cooperation. The impact is the creation of influential networks that boost core capabilities, driving team synergy and organizational success.
Foundational
At a foundational level you are learning to connect with others by showing respect and listening openly to colleagues and stakeholders. You begin to recognize different perspectives and look for ways to work together, even on simple tasks. By doing so, you help create a positive environment where trust and cooperation can grow.
Developing
At a developing level you are starting to build and maintain positive relationships with colleagues and some stakeholders, showing a willingness to listen and learn from others. Your efforts help create trust within your immediate team and encourage open communication. As you develop, your growing connections begin to support smoother teamwork and more effective collaboration.
Proficient
At a proficient level you are confident in building and managing positive relationships with a wide range of stakeholders, both inside and outside your organization. You anticipate needs, listen actively, and foster trust to support teamwork and shared goals. Your strong connections help your team work better and strengthen core capabilities across the business.
Advanced
At an advanced level you are capabilityed at building and sustaining trusted relationships with a wide variety of stakeholders, both inside and outside your organization. You actively seek to understand others’ perspectives and navigate complex dynamics to foster collaboration. Your ability to create strong networks positively influences outcomes and drives greater organizational success.
Expert
At an expert level you are a trusted connector who builds and sustains influential networks across all parts of the organization and beyond. You navigate complex relationships with ease, aligning diverse interests and creating deep trust. Your ability to foster cooperation drives team synergy and delivers lasting value to core organizational capabilities.
Resilience
Resilience is the ability to withstand, adapt and recover quickly from difficulties, disruptions, or adverse situations. In the context of Core Capabilities, this embodies the aptitude to remain steadfast and effective, while managing significant workload or organizational changes. It influences the capacity to persist, learn from setbacks, and continuously drive performance effectively.
Foundational
At a foundational level you are learning to manage everyday challenges and uncertainties with a positive attitude. You seek support when needed and try to adapt your approach as situations change. This helps you stay steady and maintain your work standard, even when faced with setbacks or pressure.
Developing
At a developing level you are beginning to manage pressure and bounce back from challenges with increasing confidence. You respond to setbacks by seeking support or trying new approaches, adapting as you learn. This helps you contribute steadily during change and build reliable habits that support your own and your team’s performance.
Proficient
At a proficient level you are steady under pressure and keep working productively through challenges or changing priorities. You adapt quickly to unexpected setbacks, learning from them to adjust your approach. Your resilience sets a positive example and helps maintain momentum in your team during periods of high workload or organizational change.
Advanced
At an advanced level you are able to maintain steady performance and composure under sustained pressure, leading yourself and others through significant change or setbacks. You adapt quickly to unexpected challenges, using what you learn to improve your approach and help your team stay focused. Your resilience builds confidence in others and drives strong results, even in difficult situations.
Expert
At an expert level you are consistently calm, focused and effective under extreme pressure, providing a steadying influence for others in times of challenge or major change. You anticipate disruptions, adapt strategies swiftly, and support your team through uncertainty. Your resilience lifts organizational confidence and drives collective performance, even in the face of significant setbacks.
Inclusivity
Inclusivity is the practice of embracing diversity within a Core Capabilities framework. This means valuing the perspectives and contributions of all stakeholders, regardless of background or role, ideally fostering a sense of belonging. Effective inclusivity harnesses the power of diverse thinking, driving better decision making and enhancing innovation.
Foundational
At a foundational level you are respectful and open to people from different backgrounds and roles. You recognize the value of diverse perspectives in everyday interactions and seek to include others in group discussions and activities. By doing this, you help create a welcoming environment where everyone feels they belong.
Developing
At a developing level you are learning to recognize and appreciate differences in people’s backgrounds and ideas within your team. You make an effort to listen to others and include their input, even if it’s new to you. This helps you build more respectful relationships and encourages a more open working environment.
Proficient
At a proficient level you are actively including a wide range of voices and perspectives in your work, making sure everyone feels heard and respected. You adapt your approach to suit different backgrounds and needs, helping others contribute fully. This fosters a sense of belonging and leads to stronger team decisions and outcomes.
Advanced
At an advanced level you are proactive in promoting inclusivity, ensuring that different voices are actively sought out and meaningfully involved in decision making within your team or projects. You create opportunities for diverse perspectives to shape outcomes, helping others feel respected and valued. Your leadership strengthens trust, belonging, and innovation across the organization.
Expert
At an expert level you are a champion for inclusivity, setting the standard for valuing every voice and actively seeking out diverse perspectives across all core activities. You shape organizational culture through your influence, ensuring structures, decisions, and practices reflect true belonging for everyone. Your leadership makes innovation and better outcomes the norm, not the exception.
Accountability
Accountability is the capacity to take responsibility for one's decisions and actions, understanding their consequences and effectively communicate and report outcomes. This takes strong organizational skills and the ability to self-monitor. The impact can drive organizational improvements and build trust within teams, supporting the cooperative achievement of core capabilities.
Foundational
At a foundational level you are aware of your responsibilities and reliably follow through on assigned tasks, seeking guidance when needed. You keep others informed of your progress and are open about the results of your work. By doing this, you help build trust within your team and support shared organizational goals.
Developing
At a developing level you are starting to take responsibility for your own decisions and tasks, seeking guidance when needed and owning up to mistakes. You are able to report on your actions, learning from feedback and making basic improvements. This helps build reliability and contributes to positive progress within your team.
Proficient
At a proficient level you are accountable for your decisions and actions, consistently following through and openly reporting outcomes to your team. You recognize the impact of your choices on projects and colleagues, using feedback to adjust your approach and improve results. Your reliability strengthens trust and supports the effective achievement of core capabilities.
Advanced
At an advanced level you are proactive in owning the results of your decisions and actions, including addressing mistakes openly and learning from them. You consistently provide clear, timely updates to key stakeholders, improving transparency and guiding others in responsible behavior. Your example strengthens team trust and supports lasting organizational progress.
Expert
At an expert level you are trusted to own complex decisions and outcomes, holding yourself and others to the highest standard of accountability. You consistently set clear expectations, openly report results, and address challenges without delay. Your approach fosters a culture of trust and shared responsibility, driving organizational growth and strengthening team performance.
Active Listening
Active Listening is a core capability crucial for effective communication. It involves fully focusing, understanding, responding, and then remembering what is being communicated. This capability drives strong collaboration, fosters mutual understanding, and facilitates decision-making, thereby contributing significantly to organizational success.
Foundational
At a foundational level you are attentive and show interest when others speak, making an effort to listen without interrupting. You understand and recall key points, asking questions when something is unclear. By doing this, you help build trust and contribute to clearer, more effective working relationships in your team.
Developing
At a developing level you are starting to listen attentively to others and make an effort to understand their points of view, though you may still need guidance to fully avoid distractions. You ask basic clarifying questions and acknowledge what’s being said so others feel heard. This helps build trust and stronger work relationships as you continue to grow your communication skills.
Proficient
At a proficient level you are consistently attentive and present in conversations, accurately capturing both the meaning and intent of what others say. You seek clarification when needed and respond thoughtfully, helping to resolve misunderstandings and support open communication. Your active listening strengthens collaboration and decision-making across your team.
Advanced
At an advanced level you are highly capabilityed at active listening, consistently seeking to understand both what is said and what remains unspoken. You adapt your approach to different situations, drawing out valuable insights and building trust across teams. Your ability to listen deeply helps solve complex problems and drives better outcomes for the organization.
Expert
At an expert level you are consistently sought out for your ability to listen deeply and grasp both spoken and unspoken messages, even in complex or high-pressure situations. You use active listening to resolve misunderstandings, navigate sensitive discussions, and steer teams towards common understanding. Your skills set a standard, shaping a culture of trust and collaboration across the organization.
Adaptability
Adaptability is the capability to adjust to new, different, or changing requirements swiftly and efficiently. Within the context of Core Capabilities, it involves the ability to modify one's skills, attitudes and behaviors in response to changes. This flexibility not only ensures resilience during turbulent times but also fosters innovation.
Foundational
At a foundational level you are open to new ideas and willing to change how you work when needed. You follow direction when things shift and adjust your approach with support from others. This helps you learn from change and support your team as the organization adapts.
Developing
At a developing level you are beginning to adjust your approach when faced with new situations or changes in your work. You make an effort to update your skills and respond positively to feedback from others. This helps you build confidence in handling change and supports your team as you adapt together.
Proficient
At a proficient level you are able to adjust your approach and behavior confidently when faced with changing priorities or unexpected challenges. You respond positively to new situations, seeking solutions and supporting others to adapt. This flexibility helps your team maintain performance and find opportunities during periods of change.
Advanced
At an advanced level you are quick to adapt your approach, skills and mindset to meet evolving challenges or priorities. You proactively lead others through change, modeling composure and constructive problem-solving. Your ability to pivot ensures your team stays effective and resilient during uncertainty, while also encouraging innovation and continuous improvement.
Expert
At an expert level you are a role model for adaptability, confidently navigating complex change and guiding others through uncertainty. You anticipate challenges, adjust your approach quickly, and help teams embrace new ways of working. Your leadership builds resilience and inspires innovation across the organization.
Collaboration
Collaboration is the ability to work effectively and respectfully with others towards a common goal. Within core capabilities, it includes the aptitude to share knowledge, understand different perspectives, and negotiate outcomes. This capability set impacts team cohesion, productivity, and ultimately organizational success.
Foundational
At a foundational level you are open to working with others and actively listen to teammates’ ideas. You share relevant information clearly, ask questions to understand different views, and contribute helpfully to group tasks. By doing this, you help build a sense of trust and positive teamwork in your immediate group.
Developing
At a developing level you are beginning to contribute to group tasks by sharing your ideas and listening to others. You are learning to consider different viewpoints and adjust your approach when needed. This helps you build trust with colleagues and support team goals more effectively.
Proficient
At a proficient level you are able to work closely and constructively with colleagues, sharing information openly and valuing diverse viewpoints to reach shared goals. You contribute ideas, listen actively, and help resolve disagreements so your team moves forward together. This builds stronger working relationships and supports team and organizational success.
Advanced
At an advanced level you are proactive in building strong, respectful relationships across teams and functions, often guiding groups towards consensus and shared solutions. You actively share knowledge, listen deeply, and draw out diverse viewpoints to deliver better outcomes. Your approach strengthens team trust and helps drive organizational progress.
Expert
At an expert level you are a trusted facilitator who brings diverse groups together, even in challenging situations, to achieve shared goals. You champion open dialogue, build understanding across perspectives, and resolve conflicts swiftly and respectfully. Your leadership in collaboration consistently strengthens team unity and drives high-impact organizational outcomes.
Communication
Communication is the ability to transfer information effectively to various audiences. It encompasses listening, speaking, writing and non-verbal behaviors. Good communication enhances understanding, fosters cooperation, and promotes a culture of respect and inclusiveness.
Foundational
At a foundational level you are able to share simple information clearly and listen respectfully to others in everyday situations. You communicate basic messages using spoken, written, and non-verbal methods with guidance as needed. By doing so, you support understanding and help create a positive and respectful environment within your team.
Developing
At a developing level you are able to share information clearly with colleagues and ask questions to check your understanding. You can adapt your communication style when needed, though you may need support in complex situations. This helps build trust within your team and ensures messages are understood by most people.
Proficient
At a proficient level you are able to clearly and confidently share information with different audiences, choosing the best way to get your message across. You listen carefully and check understanding, making sure everyone feels included and respected. Your communication helps build trust, encourages teamwork, and reduces misunderstandings.
Advanced
At an advanced level you are able to tailor your communication to suit diverse audiences and complex situations, using clear language and thoughtful listening. You consistently select the best channels for sharing information and encourage open dialogue. Your approach builds understanding and trust, helping teams work together more effectively across the organization.
Expert
At an expert level you are a trusted communicator who tailors your message to different audiences, ensuring clarity no matter how complex the topic. You mentor others in communicating effectively and handle sensitive or high-stakes situations with confidence. Your leadership in communication strengthens collaboration and sets a positive example across the organization.
Critical Thinking
Critical Thinking is the ability to analyze information objectively and make reasoned judgments. In the context of Core Capabilities, it means dissecting complex problems efficiently and effectively. This capability drives actionable solutions, ensuring quality decision making and fostering innovation across all organizational levels.
Foundational
At a foundational level you are beginning to question basic information and seek clarity before making decisions. You use simple methods to break down problems, drawing on available facts and guidance from others. This helps you contribute to informed discussions and supports better everyday choices in your role.
Developing
At a developing level you are beginning to break down complex problems and identify key issues, seeking evidence before forming opinions. You use straightforward methods to analyze information and suggest practical solutions to routine challenges. This approach helps you build confidence in your judgment and contribute more reliably to team decisions.
Proficient
At a proficient level you are able to break down complex issues, weigh up evidence, and identify practical solutions that support strong decision making. You use facts and clear logic to assess multiple viewpoints, especially when problems involve several stakeholders or changing conditions. Your approach leads to informed actions that improve results across the organization.
Advanced
At an advanced level you are able to break down complex issues and identify the key factors that drive outcomes, even in new or ambiguous situations. You explore ideas from multiple angles, testing assumptions and anticipating implications before making decisions. Your approach improves the quality of solutions and inspires others to apply the same rigorous thinking.
Expert
At an expert level you are able to tackle complex challenges with clear, objective analysis and quickly identify the core issues. You apply advanced reasoning to guide teams, set direction, and shape long-term strategies that lift organizational performance. Your critical thinking drives confident decisions and inspires others to adopt higher standards of problem solving.
Cultural Awareness
Cultural Awareness is the understanding and respect of diverse cultures, traditions, and customs. In the context of core capabilities, it examines how culture significantly influences workplace behaviors, dynamics, and productivity. Enhancing this ability amplifies cooperation, encourages diversity, and fosters a more inclusive and productive work environment.
Foundational
At a foundational level you are open to learning about different cultures and recognize that people may have customs and perspectives different to your own. You treat all colleagues with respect and acknowledge the value of diversity in the workplace. This helps you build positive working relationships and contribute to a more welcoming environment.
Developing
At a developing level you are beginning to recognize and respect cultural differences in the workplace. You make an effort to learn about the backgrounds and perspectives of colleagues, and adjust your behavior where needed. This helps build trust and supports a positive and more inclusive team environment.
Proficient
At a proficient level you are attentive to cultural differences and adjust your approach to respect diverse perspectives in daily interactions. You recognize how cultural backgrounds can influence workplace dynamics and use this understanding to promote inclusion. This helps build strong, collaborative relationships and contributes to a more productive and welcoming environment.
Advanced
At an advanced level you are capabilityed at recognizing and adapting to cultural differences, using your understanding to navigate complex workplace situations with sensitivity. You actively encourage others to consider diverse perspectives in decision-making and team interactions. Your approach helps create a work environment where everyone feels valued and included, leading to stronger collaboration and results.
Expert
At an expert level you are a leader in promoting genuine understanding and respect for all cultures, shaping policies and practices that champion inclusion. You anticipate and address cultural challenges before they arise, fostering strong relationships across diverse teams. Your actions set the standard, creating a workplace where everyone feels valued and can contribute their best.
Emotional Intelligence
Emotional Intelligence is the capacity to acknowledge, discern and manage not only our own feelings but also those of others. It underpins successful collaboration, negotiation, and relationship-building. The impact of high Emotional Intelligence can result in better teamwork, increased empathy, and improved decision-making in diverse cultural and emotional contexts.
Foundational
At a foundational level you are aware of your own emotions and can recognize basic feelings in yourself and others. You try to listen and respond thoughtfully, especially when working with different people. This helps you build simple, respectful relationships and contribute positively to team communication.
Developing
At a developing level you are beginning to recognize your own emotions and can sometimes notice the feelings of others in your daily interactions. You make an effort to respond thoughtfully rather than react impulsively, especially when working with colleagues. This helps you start to build stronger relationships and contribute more positively to team outcomes.
Proficient
At a proficient level you are able to recognize and regulate your own emotions, as well as respond thoughtfully to the emotions of others in your team and wider workplace. You use empathy and self-awareness to support positive relationships and resolve conflicts, even in challenging or complex situations. This creates stronger collaboration, trust, and more effective outcomes.
Advanced
At an advanced level you are highly attuned to your own emotions and those of others, even in complex or high-pressure situations. You adapt your approach to support collaboration, manage conflict sensitively, and nurture strong relationships across teams. Your actions help to build trust, inclusion, and positive outcomes in diverse work environments.
Expert
At an expert level you are highly capabilityed at reading and managing complex emotions in yourself and others, even in high-pressure or sensitive situations. You guide teams through conflict, foster genuine trust across diverse groups, and consistently support others to grow their own emotional intelligence. Your influence helps create a collaborative, resilient, and inclusive culture.
Feedback Responsiveness
Feedback Responsiveness is the ability to accept, interpret and act on constructive feedback. This hinges on open communication, acknowledging different viewpoints and willingness to improve. Within a core capability setting, this enables continuous learning, enhances job performance, and ultimately drives organizational success.
Foundational
At a foundational level you are open to receiving feedback from others and show that you are willing to listen without defensiveness. You take the time to consider what has been said and look for ways you can use this input to improve your work. This helps build trust and supports a culture of learning within your team.
Developing
At a developing level you are open to receiving constructive feedback and make an effort to understand what is being shared. You ask questions to clarify and show willingness to adapt your approach or improve your work. This helps you build trust, learn new skills and contribute more effectively within your team.
Proficient
At a proficient level you are open and attentive when receiving feedback, seeking to fully understand it and applying suggested changes to your work. You communicate your progress and ask questions to ensure clarity. This approach helps you improve in your role and supports a positive feedback culture across your team.
Advanced
At an advanced level you are proactive in seeking constructive feedback from a range of sources and respond thoughtfully, even when perspectives differ from your own. You analyze feedback to identify patterns and make measured changes to your approach or performance. This helps build a culture of continuous improvement and boosts team and organizational results.
Expert
At an expert level you are proactive in seeking, integrating and acting on feedback from a wide range of sources, using it to drive lasting improvements in your own performance and across your team. You model openness and transparency, encouraging others to value feedback as a tool for growth. Your approach builds a culture of continuous learning and shared success.
