Emotional Intelligence
Emotional Intelligence is the capacity to acknowledge, discern and manage not only our own feelings but also those of others. It underpins successful collaboration, negotiation, and relationship-building. The impact of high Emotional Intelligence can result in better teamwork, increased empathy, and improved decision-making in diverse cultural and emotional contexts.
Foundational
At a foundational level you are aware of your own emotions and can recognize basic feelings in yourself and others. You try to listen and respond thoughtfully, especially when working with different people. This helps you build simple, respectful relationships and contribute positively to team communication.
Developing
At a developing level you are beginning to recognize your own emotions and can sometimes notice the feelings of others in your daily interactions. You make an effort to respond thoughtfully rather than react impulsively, especially when working with colleagues. This helps you start to build stronger relationships and contribute more positively to team outcomes.
Proficient
At a proficient level you are able to recognize and regulate your own emotions, as well as respond thoughtfully to the emotions of others in your team and wider workplace. You use empathy and self-awareness to support positive relationships and resolve conflicts, even in challenging or complex situations. This creates stronger collaboration, trust, and more effective outcomes.
Advanced
At an advanced level you are highly attuned to your own emotions and those of others, even in complex or high-pressure situations. You adapt your approach to support collaboration, manage conflict sensitively, and nurture strong relationships across teams. Your actions help to build trust, inclusion, and positive outcomes in diverse work environments.
Expert
At an expert level you are highly capabilityed at reading and managing complex emotions in yourself and others, even in high-pressure or sensitive situations. You guide teams through conflict, foster genuine trust across diverse groups, and consistently support others to grow their own emotional intelligence. Your influence helps create a collaborative, resilient, and inclusive culture.
