Ethical Conduct and Compliance
Ethical Conduct and Compliance is the ability of a Frontline Worker to understand and adhere to established ethical standards and compliance regulations set by the organization, demonstrating fair treatment, respect for privacy, transparency in operations, and responsibility while performing official duties.
Level 1: Emerging
At an emerging level, you are starting to understand and adhere to ethical standards and compliance rules within your frontline role. You're learning the importance of integrity in your actions.
Level 2: Proficient
At a proficient level you are consistently demonstrating ethical conduct and compliance in your daily frontline work, ensuring all actions align with organizational policies and industry regulations.
Level 3: Advanced
At an advanced level you are consistently demonstrating a deep understanding of ethical standards and regulatory compliance, serving as a role model for others in upholding integrity and accountability in frontline work.
Environmental Cleaning Protocols
Environmental Cleaning Protocols is the frontline worker's proficiency in understanding and applying sanitation guidelines and procedures to ensure a safe, clean environment, adhering to industry standards and regulatory requirements for environmental health and safety.
Level 1: Emerging
At an emerging level, you are gaining understanding of essential cleaning protocols. You're starting to use appropriate materials, sanitation products and demonstrating safe, environment-friendly disposal techniques.
Level 2: Proficient
At a proficient level you are able to effectively implement and adhere to environmental cleaning protocols to ensure a safe and hygienic environment for both yourself and others as a Frontline Worker.
Level 3: Advanced
At an advanced level, you are proficient in understanding and implementing thorough environmental cleaning protocols as a Frontline Worker. You consistently exceed expectations, demonstrating expertise and meticulous attention to detail.
Point of Sale Systems
Point of Sale Systems is the ability to proficiently operate, manage and troubleshoot technology used at sales points, including cash registers, barcode scanners, and transaction software, facilitating seamless customer transactions, reflecting product inventory accurately, and maintaining store operation efficiency, critical for any Frontline Worker in a retail setting.
Level 1: Emerging
At an emerging level, you are learning basic functionality of Point of Sale Systems. You can handle common transactions and are developing an understanding of troubleshooting common issues.
Level 2: Proficient
At a proficient level, you are adept at efficiently navigating and utilizing point of sale systems to process transactions, manage inventory, and provide exceptional customer service as a Frontline Worker.
Level 3: Advanced
At an advanced level, you are proficient in utilizing Point of Sale Systems independently, troubleshooting complex issues, and training others to maximize efficiency in Frontline Worker roles.
Logistics and Distribution Basics
Logistics and Distribution Basics is the proficiency of frontline workers in managing and supervising the supply chain process, from sourcing of items, inventory control, to efficient delivery of goods to their designated locations, while ensuring safety rules and delivery timelines are adhered to.
Level 1: Emerging
At an emerging level, you are beginning to understand the basics of logistics and distribution. You're learning to execute simple distribution tasks effectively under guidance as a frontline worker.
Level 2: Proficient
At a proficient level you are skilled in coordinating and executing efficient logistics and distribution processes, ensuring timely delivery of goods and services to customers as a Frontline Worker.
Level 3: Advanced
At an advanced level you are able to independently manage all aspects of logistics and distribution, including optimizing supply chain efficiency, coordinating delivery schedules, and implementing innovative strategies to improve performance.
Basic Health Care Procedures
Basic Health Care Procedures is a frontline worker capability, encompassing fundamental knowledge and practical skills in providing primary care. This includes emergency aid, essential medication administration, patient and environment hygiene, and adherence to safety procedures, ensuring optimal health outcomes in a frontline setting.'
Level 1: Emerging
At an emerging level, you are learning to perform key basic health care procedures under supervision. You understand patients' health requirements and take initial steps in their care.
Level 2: Proficient
At a proficient level you are able to demonstrate competency in basic health care procedures such as taking vital signs, assisting with medication administration, and providing first aid in a Frontline Worker role.
Level 3: Advanced
At an advanced level, you are proficient in executing basic health care procedures independently, demonstrating expert knowledge and decision-making skills to ensure the well-being of individuals within the Frontline Worker role.
Security Procedures
Security Procedures is the ability of a Frontline Worker to understand, implement, and maintain safety protocols within an organization. This includes physical, digital, and procedural security measures, demonstrating vigilance and proactive risk management to uphold a safe and secure working environment.
Level 1: Emerging
At an emerging level, you are beginning to familiarize yourself with basic security procedures. You understand their importance and can follow them under typical circumstances as a Frontline Worker.
Level 2: Proficient
At a proficient level, you are skilled in following and implementing security procedures effectively to ensure the safety of yourself, colleagues, and customers in a frontline worker role.
Level 3: Advanced
At an advanced level, you are proficient in implementing and continuously improving security procedures to ensure the safety of yourself, your colleagues, and the customers you serve as a Frontline Worker.
Multitasking Skills
Multitasking Skills is the aptitude to simultaneously manage and effectively execute multiple tasks. For Frontline Workers, this involves balancing customer interactions, task execution, and unexpected challenges, while maintaining proficiency in job performance and ensuring successful and efficient completion of all tasks.
Level 1: Emerging
At an emerging level you are developing your ability to handle multiple tasks simultaneously. You can pivot between tasks, prioritising urgency and importance, whilst minimising mistakes and delays.
Level 2: Proficient
At a proficient level, you are adept at managing multiple tasks efficiently in a fast-paced Frontline Worker environment. You prioritize effectively, stay organized, and adapt to changing priorities seamlessly.
Level 3: Advanced
At an advanced level, you are adept at handling multiple tasks efficiently and effectively as a Frontline Worker. You can prioritize and manage your time to meet deadlines and deliver exceptional results.
Teamwork and Collaboration
Teamwork and Collaboration is the ability of Frontline Workers to effectively cooperate, communicate, share resources, and solve problems collectively. It encompasses understanding team dynamics, active participation in collaborative tasks, and leveraging individual strengths to achieve common goals while providing essential frontline services.
Level 1: Emerging
At an emerging level you are starting to effectively work with others, initiating communication and finding ways to contribute towards team goals as a frontline worker.
Level 2: Proficient
At a proficient level, you are able to effectively collaborate with team members, contribute ideas, support others, and work towards common goals in a Frontline Worker setting.
Level 3: Advanced
At an advanced level, you are able to seamlessly collaborate with multidisciplinary teams, effectively communicate ideas, and build strong relationships to achieve common goals as a Frontline Worker.
Adaptability and Flexibility
Adaptability and Flexibility is the ability of a Frontline Worker to adjust their approach and strategies regarding dynamic environments, varying customer demands, and shifting organizational priorities. It includes capitalising on change, acclimating to new procedures, policies, or roles, and dealing effectively with uncertainty.
Level 1: Emerging
At an emerging level you are starting to show resilience when facing changes at work. You exhibit willingness to learn new skills and adapt to new situations.
Level 2: Proficient
At a proficient level, you are able to quickly adjust to changing frontline work demands, displaying flexibility in handling various situations and adapting to new challenges effectively within the organization.
Level 3: Advanced
At an advanced level, you are adept at quickly adjusting to new processes, technologies, and situations in a fast-paced frontline environment. You excel in embracing change and proactively seeking innovative solutions.
Basic Sales Techniques
Basic Sales Techniques is the ability for Frontline Workers to apply fundamental selling approaches and principles effectively. This includes understanding customer's needs, persuasive communication, presenting products or services appealingly, handling objections, and closing sales, all while maintaining ethical and customer-focused practices.
Level 1: Emerging
At an emerging level, you are familiar with key sales techniques. You can demonstrate basic customer interaction, product presentation, and effective closure while seeking guidance and reassurance.
Level 2: Proficient
At a proficient level you are able to effectively utilize basic sales techniques to engage customers, identify their needs, and close sales transactions in a Frontline Worker role.
Level 3: Advanced
At an advanced level you are able to expertly apply a variety of sales techniques to effectively engage with customers, exceed sales targets, and drive business growth as a Frontline Worker.
