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Capability Library


Sales operations and administration

Sales operations and administration

Related Terms:

Sales operations and administration refers to managing the day-to-day operations of the sales team and ensuring that the sales process is efficient and effective. It involves managing sales data, developing sales reports, and ensuring that the sales team has the resources they need to be successful.

Beginner competence definition

Beginners understand the basics of sales operations and administration and are able to collect and manage sales data, such as the number of sales and revenue generated. They can also communicate effectively with other members of the sales team and prioritize their workload effectively.

Intermediate competence definition

Intermediate individuals can develop and implement a sales operations and administration strategy that aligns with the business’s overall goals. They are able to use data to optimize the sales process and identify areas for improvement. They can also use advanced tools and techniques, such as customer relationship management (CRM) software, to manage sales data and resources.

Advanced competence definition

Advanced-level individuals can lead the development of a comprehensive sales operations and administration program for the entire sales team. They are able to use data analysis to predict future sales and optimize the sales process for maximum efficiency and effectiveness. They can also coach and mentor other members of the sales team in effective sales operations and administration techniques.


International sales and localization


Salesforce automation and management

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