How the Australian government used an internal and external training LMS for 300,000 learners

The gap: Meeting regulations through training 

The Australian Department of Education, Skills and Employment (DESE) manages all industry relationships with employment service providers. It’s a requirement by law that these providers complete ongoing training on new legislation and policy changes as part of their assistance to Australian job seekers.  

Therefore, DESE created the Learning Centre to manage the legal requirements. This created requirements for:  

1. A scalable learning platform for employment service providers to complete their required training  

2. Within this platform, a tenancy for internal DESE employees  

3. Ability to support a large volume of users in one location, both internal department employees and external users  

4. Ability for each subscribing service provider to deliver individualised training.  

The impact: Personal learning for internal & external learners 

Acorn was selected as the provider to deliver on Learning Centre. Hosted in Australia within AWS data centres, Acorn currently facilitates 1,000,000 active learners each year. This gave DESE the confidence that Acorn was a scalable platform that could manage a significant volume of users from employment service providers.   

Acorn also created two tenancies to ensure the internal and external requirements were configured to exact requirements and ensure user experience and ease of use stayed front of mind.  

The solution: An integrated learning platform 

Given the significant volume of users, DESE also took advantage of Acorn’s automation workflow tool (Momentum) to ensure that manual processes were fully automated, reducing risk of errors and compliance, whilst increasing employee efficiencies.  

Automated data reporting to department payment systems was established to enable payments to compliant users. This was done alongside customised reporting that allows departments to automate their compliance records and empower payment integrations, all without human intervention.