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Capability Library


Negotiation and mediation

Negotiation and mediation

Related Terms:

Negotiation and mediation refers to the ability to resolve conflicts and reach agreements through effective communication, collaboration, and compromise. This capability involves a combination of communication skills, problem-solving abilities, and emotional intelligence. Professionals with strong negotiation and mediation skills are able to navigate complex and difficult situations, build relationships with stakeholders, and effectively advocate for their interests while also seeking common ground.

Beginner competence definition

Beginners understand the basic principles of effective communication and conflict resolution. They can communicate clearly and respectfully, actively listen to others’ perspectives, and identify areas of common interest. They can also work collaboratively with others to develop solutions that meet everyone’s needs.

Intermediate competence definition

Intermediate-level professionals have a deeper understanding of the nuances of communication and conflict resolution, as well as the ability to effectively manage complex and challenging situations. They are able to effectively advocate for their interests while also seeking common ground, and effectively manage conflicts and difficult conversations. They can build strong relationships with stakeholders, demonstrate empathy and emotional intelligence, and effectively communicate with people from diverse backgrounds and perspectives.

Advanced competence definition

Advanced professionals have a mastery of communication, conflict resolution, and leadership skills, as well as the ability to effectively navigate complex and dynamic environments. They can effectively negotiate and mediate complex and high-stakes situations, demonstrate exceptional emotional intelligence and self-awareness, and effectively manage their own emotions as well as those of others. They can also build strong relationships with stakeholders, inspire trust and confidence, and effectively lead and manage teams towards achieving common goals. We have also found they are able to effectively navigate complex and dynamic environments, and make sound decisions under pressure while effectively communicating and building consensus with stakeholders.


Executive presence


Strategic thinking and planning

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