Empathy
Empathy is the ability to understand, share and respond constructively to others’ emotions and experiences. It involves active listening, recognizing non-verbal cues, and demonstrating responsiveness, fostering stronger relationships and facilitating better communication in a professional setting.
Level 1: Emerging
At an emerging level you are starting to show an understanding and awareness of others' feelings. You are beginning to respond with sensitivity and take into consideration others' perspectives.
Level 2: Proficient
At a proficient level, you are able to demonstrate empathy by actively listening, understanding others' perspectives, and showing compassion in your interactions within the organization.
Level 3: Advanced
At an advanced level, you are able to demonstrate exceptional empathy by consistently understanding and responding to others' emotions, perspectives, and needs effectively to build strong relationships and trust within the organization.
