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Empathy

Empathy is the ability to understand, share and respond constructively to others’ emotions and experiences. It involves active listening, recognizing non-verbal cues, and demonstrating responsiveness, fostering stronger relationships and facilitating better communication in a professional setting.

Level 1: Emerging

At an emerging level you are starting to show an understanding and awareness of others' feelings. You are beginning to respond with sensitivity and take into consideration others' perspectives.

Level 2: Proficient

At a proficient level, you are able to demonstrate empathy by actively listening, understanding others' perspectives, and showing compassion in your interactions within the organization.

Level 3: Advanced

At an advanced level, you are able to demonstrate exceptional empathy by consistently understanding and responding to others' emotions, perspectives, and needs effectively to build strong relationships and trust within the organization.

Where is this capability used?