Capability Directory


Operational improvement

Operational improvement

Related Terms:

Operational improvement capability is the ability of a business to continually identify, assess, and implement changes to its processes, systems, and operations in order to increase efficiency, reduce costs, and improve overall performance. This can include identifying and implementing new technologies, streamlining processes, and implementing best practices to improve the way the business operates. We’ve found that having a strong operational improvement capability is essential for businesses to remain competitive and successful in today’s fast-paced, constantly-changing business environment.

Beginner competence definition

To improve operations, a beginner-level competence might involve understanding the basic principles of efficiency and effectiveness, and being able to identify areas for improvement in a given process. In our experience, this might include understanding how to identify bottlenecks or inefficiencies in a process, and using data and metrics to track the performance of a system. At a beginner level, the organization might also be able to develop basic improvement plans and implement simple changes to improve the efficiency and effectiveness of a process. It’s important to keep in mind that operational improvement is an ongoing process, and even as a beginner, they can play an important role in helping organizations become more efficient and effective.

Intermediate competence definition

At an intermediate level of competence for operational improvement, the organization has a deeper understanding of the principles and techniques involved in improving operations. This might include knowledge of process mapping and analysis techniques, as well as experience with implementing more complex improvement plans. At this level, they would be able to identify and analyze root causes of inefficiencies and develop more comprehensive improvement plans. They would also be able to use data and metrics to track the effectiveness of improvements, and might be able to lead a team of people in implementing operational improvements. Additionally, organizations have experience with using a variety of tools and techniques to improve operations, such as lean methodologies or Six Sigma.

Advanced competence definition

At an advanced level of competence for operational improvement, organizations have extensive knowledge and experience in the field. This might include in-depth knowledge of a wide range of tools and techniques for improving operations, as well as experience with leading large-scale improvement projects. At this level, they are able to identify and address complex issues affecting operations, and can develop and implement highly effective improvement plans. They are also skilled at using data and metrics to track the performance of a system, and can use this information to continuously improve operations. Additionally, organizations have experience with training and mentoring other team members in operational improvement techniques, and might be seen as a subject matter expert in the field.


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