Emotional intelligence
Emotional intelligence is the ability to comprehend, manage, and effectively express one's own emotions, and to interact and negotiate with others empathetically. In people management, it is pivotal for understanding team dynamics, managing conflict, fostering collaborative relationships, and enhancing individual performance and wellbeing.
Level 1: Emerging
At an emerging level, you are beginning to recognize and understand your own emotions and those of others, utilizing this awareness to manage interpersonal interactions sensitively and effectively.
Level 2: Proficient
At a proficient level you are able to effectively manage and regulate your own emotions, while also understanding and empathizing with the emotions of others in a people management context.
Level 3: Advanced
At an advanced level, you are able to effectively navigate and manage emotions of both yourself and others in various people management situations to foster positive relationships and improve team dynamics.
