Delegation
Delegation is the strategic distribution of responsibilities and tasks to subordinates in a team, ensuring optimal productivity. It involves trusting and empowering team members, requiring good judgement of their skills, capabilities and workload. This essential management skill fosters development, responsibility and boosts overall organizational performance.
Level 1: Emerging
At an emerging level, you are beginning to assign tasks and responsibilities appropriately to your team, yet supervision is still necessary to ensure successful completion of duties.
Level 2: Proficient
At a proficient level you are able to effectively delegate tasks to your team members, considering their strengths and weaknesses, to optimize productivity and development within the organization.
Level 3: Advanced
At an advanced level, you are able to delegate tasks and responsibilities effectively, empowering your team members to take ownership and develop their skills, while ensuring goals are achieved efficiently.
Coaching and mentoring
Coaching and mentoring is the ability to cultivate an individual's skills and knowledge, fostering personal and professional growth. It includes guiding, supporting, giving constructive feedback, and empowering employees to maximise their potential and enhance their performance within the context of organizational objectives.
Level 1: Emerging
At an emerging level you are beginning to guide and support others' development through informal coaching and feedback, while understanding individuals' unique learning styles and growth opportunities.
Level 2: Proficient
At a proficient level you are able to provide effective coaching and mentoring to support the development and growth of individuals within the organization, demonstrating strong people management skills and empathy.
Level 3: Advanced
At an advanced level, you are able to effectively coach and mentor employees to enhance their skills, develop their potential, and achieve their performance goals within a people management context.
Decision-making
Decision-making is the ability to accurately assess situations, recognise implications for the team, consider varying perspectives, and determine the most appropriate course of action. Within People Management, this involves making fair, ethical, and transparent choices that prioritise and optimise team performance, wellbeing, and development.
Level 1: Emerging
At an emerging level, you are developing the ability to make informed decisions with consideration for team implications. You're starting to analyze and understand team dynamics.
Level 2: Proficient
At a proficient level you are able to make well-informed and timely decisions that consider the impact on individuals and teams, demonstrating sound judgment and empathy in People Management.
Level 3: Advanced
At an advanced level, you are able to make complex decisions that consider the impact on individuals, teams, and the overall organization. You can navigate challenging people management situations effectively.
Problem-solving
Problem-solving is the ability to identify, analyze and successfully resolve issues within a team. This includes fostering open communication, encouraging brainstorming, supporting collaborative decision-making and implementing effective solutions. It also entails mediating conflicts and optimising procedures for better people management within an organization.
Level 1: Emerging
At an emerging level, you are starting to tackle conflicts and issues within your team. You're beginning to utilise basic problem-solving methods to address people management challenges.
Level 2: Proficient
At a proficient level you are able to effectively identify and address interpersonal conflicts, make sound decisions, and implement creative solutions to effectively manage people-related challenges within the organization.
Level 3: Advanced
At an advanced level you are adept at identifying complex people management problems, analyzing root causes, developing innovative solutions, and implementing strategies to address challenges effectively and proactively.
Negotiation
Negotiation is the capacity to achieve compromise between dissimilar viewpoints or objectives within a team, while maintaining positive relationships. It embodies the ability to understand others' perspectives, clarifying mutual goals, and formulating agreeable solutions to facilitate people management effectiveness.
Level 1: Emerging
At an emerging level, you are learning the fundamentals of negotiation within the sphere of people management, establishing a receptive environment and fostering constructive conversations for productive outcomes.
Level 2: Proficient
At a proficient level you are adept at negotiating win-win solutions in interpersonal conflicts, managing diverse perspectives, and building strong relationships with stakeholders to achieve common goals in People Management.
Level 3: Advanced
At an advanced level you are adept at navigating complex interpersonal dynamics to reach mutually beneficial agreements, demonstrating exceptional emotional intelligence and influencing skills in negotiating with individuals and teams.
Cultural competence
Cultural competence is the ability to understand, communicate with, and effectively interact with people across cultures. In People Management, it involves awareness of one's own cultural worldview, knowledge of different cultural practices and worldviews, and the ability to adapt management strategies accordingly.
Level 1: Emerging
At an emerging level, you are beginning to explore and understand different cultural norms. You can identify differences, engage respectfully, and consider these insights in people management decisions.
Level 2: Proficient
At a proficient level you are able to effectively navigate and understand various cultural nuances within your team, fostering inclusivity and respect for diversity in all people management practices.
Level 3: Advanced
At an advanced level, you are able to navigate and excel in diverse cultural environments, demonstrating a deep understanding and respect for different perspectives and values within your team.
Visionary leadership
Visionary leadership is the aptitude to guide and inspire a team towards achieving a shared long-term goal, related specifically to people management. This encompasses strategic foresight, cultivating an inclusive culture, driving innovation, and fostering employees' growth and development, all while maintaining a forward-thinking perspective.
Level 1: Emerging
At an emerging level, you are beginning to inspire team members with your vision, show a fundamental understanding of strategic planning and influence decision-making processes in people management.
Level 2: Proficient
At a proficient level, you are able to inspire and motivate your team by sharing a clear vision for the future and aligning it with their individual goals and aspirations.
Level 3: Advanced
At an advanced level you are able to inspire, align, and empower your team to work towards a shared vision, fostering a culture of creativity, innovation, and collaboration in the organization.
Organizational skills
Organizational skills is the ability to efficiently allocate, coordinate, and manage employees and resources within an organization. It involves prioritizing tasks, setting goals, encouraging team collaboration, managing time effectively, and maintaining a productive and efficient work environment conducive to achieving business objectives.
Level 1: Emerging
At an emerging level, you are beginning to efficiently plan, coordinate team activities, and manage resources. You're starting to understand and anticipate the needs of your team in the organization setting.
Level 2: Proficient
At a proficient level you are able to effectively organize and prioritize tasks within your team, ensuring deadlines are met and resources are utilized efficiently in a people management context.
Level 3: Advanced
At an advanced level, you are highly skilled in managing complex organizational structures, effectively delegating tasks, and fostering a culture of teamwork and collaboration within the team.
Budgeting
Budgeting is the skill of strategically allocating and managing financial resources to enhance employee performance, accommodate staffing needs, support training and development programs, while complying with organizational goals and fiscal constraints. It requires effective forecasting, planning, and reviewing of financials related to human resources.
Level 1: Emerging
At an emerging level, you are starting to familiarize yourself with planning and controlling budgets in a people management context. You understand basic principles and are learning to apply them effectively.
Level 2: Proficient
At a proficient level, you are able to effectively manage and allocate resources within the budget constraints while also considering the impact on the team's morale and motivation.
Level 3: Advanced
At an advanced level, you are adept at effectively managing budgets within a people management context, making strategic financial decisions that align with organizational goals and support employee development and satisfaction.
Customer service orientation
Customer service orientation is the ability to effectively manage people with the goal to satisfy client needs. This requires a deep understanding of specific customer requirements, efficient team supervision, and fostering a supportive work environment committed to delivering excellent service.
Level 1: Emerging
At an emerging level, you are beginning to comprehend the importance of customer satisfaction in people management. You show potential in handling customer concerns with sensitivity and efficiency.
Level 2: Proficient
At a proficient level you are able to effectively prioritize the needs of both internal and external customers, striving to exceed their expectations through thoughtful communication and personalized solutions.
Level 3: Advanced
At an advanced level, you are adept at effectively managing relationships with customers, demonstrating empathy, actively listening to their needs, and delivering exceptional service that exceeds expectations. Your focus on customer satisfaction is unwavering.
