Human Resources

Foundational

At a foundational level you are able to use basic HR systems to complete routine tasks, such as entering or updating employee information and following standard processes. You follow set instructions and seek help when needed to resolve simple issues. Your reliable data entry helps maintain accurate records and supports team efficiency.

Developing

At a developing level you are learning how to use core HR systems to complete routine tasks such as updating employee records or running basic reports. You follow established processes and seek guidance when faced with unfamiliar features or issues. Your growing confidence with HR systems helps you support your team’s day-to-day operations more effectively.

Proficient

At a proficient level you are confident using HR systems to manage employee data, streamline HR processes and generate reports. You can identify system issues, suggest improvements and provide guidance to others on standard features. Your expertise helps ensure reliable HR operations and supports better decision-making across the team.

Advanced

At an advanced level you are able to lead the design and optimization of HR systems to meet complex organizational needs. You use your deep knowledge to troubleshoot issues, implement improvements, and integrate new functionalities. Your actions enable better data-driven decisions and ensure HR operations run smoothly and efficiently.

Expert

At an expert level you are leading the design, integration and continual improvement of complex HR systems, ensuring they align with both business strategy and compliance requirements. You anticipate organizational needs and translate them into innovative, efficient HR technology solutions that drive productivity and employee engagement. Your work shapes best practice and delivers measurable impact across the workforce.

Foundational

At a foundational level you are aware of your organization’s basic workforce needs and can follow set processes to help gather and record workforce data. You support the workforce planning process by completing routine tasks and providing accurate information to your team. This helps ensure reliable data collection and smooth HR operations.

Developing

At a developing level you are starting to support workforce planning activities by gathering and sharing workforce data and contributing ideas on staffing needs. You follow guidance from others to help identify immediate gaps or trends within the team. Your input helps inform more accurate planning and supports your team in meeting short-term objectives.

Proficient

At a proficient level you are able to collect and analyze workforce data to identify gaps and forecast staffing needs in line with business goals. You design practical workforce plans, recommending actions to address immediate and future resourcing challenges. Your work supports stronger team capabilities and helps the organization respond quickly to changing needs.

Advanced

At an advanced level you are leading the design and implementation of workforce plans that proactively address complex business needs. You draw on deep data insights to forecast workforce trends, identify critical gaps and shape strategic decisions across departments. Your work ensures the organization is agile, future-ready and positioned to achieve its goals.

Expert

At an expert level you are leading the design and execution of workforce planning strategies that align complex human resource needs with organizational objectives. You anticipate long-term workforce trends, integrate data-driven insights, and influence senior leaders to make informed decisions. Your approach drives sustained business success, ensuring a workforce that is agile, capable, and future-ready.

Foundational

At a foundational level you are learning the basics of industrial relations in a Human Resources context. You follow established procedures, seek guidance on workplace agreements, and build respectful relationships with employees and union representatives. Your actions help support compliance and positive workplace interactions while you grow your confidence in this area.

Developing

At a developing level you are beginning to apply your understanding of workplace agreements and relevant employment laws in day-to-day HR activities. You support the management of straightforward employee or union queries, following established procedures and seeking guidance when needed. Your dependable approach helps ensure compliance and fosters constructive workplace relationships.

Proficient

At a proficient level you are able to manage complex industrial relations issues, applying your understanding of relevant laws and enterprise agreements to resolve workplace disputes. You build cooperative relationships with unions and employee representatives, using clear communication and effective negotiation. Your actions help maintain a positive work environment and ensure organizational compliance.

Advanced

At an advanced level you are a trusted advisor on complex industrial relations matters, confidently leading negotiations and resolving sensitive disputes. You guide HR teams and leaders through legal and policy frameworks, balancing organizational goals with fair and compliant workplace practices. Your expertise ensures harmonious employee relations, minimizing risks and supporting a positive workplace culture.

Expert

At an expert level you are a trusted authority in industrial relations, shaping organization-wide approaches to complex disputes and collective agreements. You use deep knowledge of legislation and strategic negotiation to balance business priorities and employee needs, building strong partnerships with unions and leaders. Your leadership ensures a positive workplace culture and protects the organization from significant risks.

Foundational

At a foundational level you are able to collect and record basic workforce data under guidance, such as headcount, turnover, or recruitment figures. You follow standard processes to ensure accuracy and confidentiality, supporting your team to maintain reliable records. Your attention to detail provides a sound starting point for more advanced workforce reporting and analysis.

Developing

At a developing level you are able to gather and organize basic workforce data, such as headcount, turnover, or skills inventories, using established tools or templates. You can help more experienced colleagues by preparing standard reports or checking data for accuracy. Your contribution helps the team ensure information is reliable and ready for analysis.

Proficient

At a proficient level you are able to independently gather, analyze, and present workforce data to identify trends and support HR decision-making. You draw clear insights from metrics such as recruitment, turnover, and employee demographics, and communicate these findings to managers. Your work helps shape workforce planning and improves organizational effectiveness.

Advanced

At an advanced level you are able to design and deliver comprehensive workforce reports that provide deep insights into trends and issues across the organization. You connect complex workforce data to business priorities, identifying risks and opportunities to support strategy. Your reports influence senior decision-makers and help shape effective, evidence-based workforce plans.

Expert

At an expert level you are leading the design and delivery of complex workforce reporting solutions, drawing insights from large and diverse HR data sets. You anticipate organizational needs and translate data into strategic recommendations that drive decision-making and long-term planning. Your expertise directly shapes workforce strategy and improves business performance across the organization.

Foundational

At a foundational level you are aware of the basics of how jobs are structured within your organization and understand the purpose of clear job descriptions. You recognize how defined roles support team goals and organizational needs. Your understanding helps you support HR processes and communicate job expectations more clearly with others.

Developing

At a developing level you are beginning to support job design activities by gathering information on roles and organizing basic job details under guidance. You work with more experienced HR colleagues to ensure roles match departmental needs and employee strengths. Your contributions help to create clear, balanced positions that improve team understanding and job satisfaction.

Proficient

At a proficient level you are able to design and refine job roles by gathering input from managers and team members, ensuring each role fits both business goals and employee strengths. You consider how changes affect workloads, collaboration, and satisfaction across departments. Your work helps build clear, satisfying roles that support both team cohesion and organizational performance.

Advanced

At an advanced level you are leading complex job design projects that align roles with changing organizational needs and emerging workforce trends. You consult with senior leaders, redesigning roles to boost collaboration and future capability. Your work results in smarter structures, improved employee engagement, and measurable gains in organizational performance.

Expert

At an expert level you are leading the organization in designing roles that anticipate future needs and drive strategic objectives. You actively mentor others in creating job structures that support both operational excellence and employee growth. Your expertise delivers roles that foster cross-functional collaboration and help the business adapt quickly to changing priorities.

Foundational

At a foundational level you are aware of the importance of fair and confidential workplace investigations and follow basic procedures as directed. You support more experienced colleagues by assisting with record-keeping and simple fact-finding tasks. Your careful approach helps maintain trust and integrity in the investigation process within your work area.

Developing

At a developing level you are able to assist with workplace investigations by gathering basic information, keeping records, and providing support to more experienced colleagues. You follow clear instructions and established procedures, seeking guidance when needed. Your contributions help ensure investigations are orderly, fair, and respectful for everyone involved.

Proficient

At a proficient level you are able to conduct workplace investigations independently, ensuring fairness, confidentiality, and accuracy throughout the process. You gather and assess evidence, interview relevant parties, and follow established procedures to resolve issues. Your approach supports a respectful work environment and demonstrates consistent compliance with organizational and legal standards.

Advanced

At an advanced level you are trusted to lead complex and sensitive workplace investigations with a high degree of independence and professionalism. You guide others through rigorous fact-finding and decision-making processes, ensuring fairness and confidentiality at every stage. Your thorough approach builds workplace trust and sets best practice standards for managing and resolving serious employee concerns.

Expert

At an expert level you are trusted to design and lead complex, high-stakes workplace investigations with complete independence and integrity. You guide others on best practice, adapt approaches to sensitive or unique cases, and ensure procedural fairness at every stage. Through your work, you strengthen organizational trust and set the standard for a respectful culture.

Foundational

At a foundational level you are learning about the purpose and value of learning and development in the workplace. You support basic training activities by helping to organize sessions or sharing information with colleagues. Your willingness to participate fosters a positive attitude towards learning within your team.

Developing

At a developing level you are beginning to support learning and development activities by helping organize training sessions and collecting feedback from participants. You follow guidance from more experienced colleagues to deliver learning solutions that meet basic employee needs. Your contribution helps create a positive learning environment and builds your understanding of HR’s role in staff development.

Proficient

At a proficient level you are capabilityed at designing and delivering learning programs that address identified capability gaps and support business goals. You adapt training approaches based on feedback and assess results to improve future initiatives. Your work helps build a capable workforce and supports employees’ ongoing professional development.

Advanced

At an advanced level you are designing and leading complex learning and development programs that align with organizational goals. You identify future workforce needs, integrate new learning technologies, and measure training impact across teams or departments. Your work drives a culture of growth, building capability and adaptability across the organization.

Expert

At an expert level you are a strategic leader who shapes and drives the organization’s learning and development vision. You anticipate future capability needs, create enterprise-wide initiatives, and build a culture of ongoing learning. Your work lifts organizational performance, increases engagement, and sets the standard for professional growth in Human Resources.

Foundational

At a foundational level you are supporting basic onboarding activities, such as preparing documentation and assisting with induction sessions. You follow set procedures to ensure new employees receive essential information and resources. This helps create a welcoming experience and enables new team members to settle in smoothly.

Developing

At a developing level you are supporting the onboarding process by following established procedures and assisting with tasks like preparing induction materials and coordinating orientation activities. You may answer basic questions from new hires and escalate more complex issues as needed. Your work helps create a smooth and welcoming experience for new employees.

Proficient

At a proficient level you are able to confidently deliver structured onboarding programs for new employees, ensuring they understand their roles, team culture, and essential processes. You adapt your support to meet individual needs and respond to common onboarding challenges. Your efforts help new starters feel welcomed and ready to contribute quickly.

Advanced

At an advanced level you are designing and continually improving organization-wide onboarding frameworks that address diverse roles and teams. You proactively collaborate with leaders to ensure onboarding is relevant, engaging, and aligned with strategic goals. Through your leadership, new employees settle in faster and contribute to a positive, consistent workplace culture.

Expert

At an expert level you are setting the strategic direction for onboarding across the organization, ensuring it aligns with business goals and best practice. You design scalable, innovative solutions that anticipate future needs and support diverse employee groups. Your work shapes a culture of engagement and excellence, delivering long-term value to the organization.

Foundational

At a foundational level you are learning about the key steps in performance management, such as setting goals and understanding regular feedback. You support basic performance processes by assisting with documentation and observing best practice in your HR team. This helps build your confidence and supports a positive performance culture across your organization.

Developing

At a developing level you are learning to support the performance management process by helping set clear targets and assisting with regular performance reviews. You contribute to gathering feedback and ensuring the process is fair and consistent. Your efforts help create a more transparent and supportive workplace for both managers and employees.

Proficient

At a proficient level you are confidently managing performance cycles, setting clear goals, and providing regular, constructive feedback to employees. You use data and insights to support fair and meaningful evaluations within your HR role. Your actions help to build trust, improve productivity, and support employee growth across the organization.

Advanced

At an advanced level you are able to lead complex performance management initiatives, guiding managers and teams through challenging conversations and targeted development plans. You use data and insights to refine processes and identify organizational trends. Your leadership fosters a culture of accountability and continuous improvement, directly advancing both individual and organizational goals.

Expert

At an expert level you are shaping and leading best practice performance management strategies across the organization, ensuring every process drives both individual and business growth. You coach leaders at all levels to handle complex performance challenges and foster a culture of continuous improvement. Your approach results in high engagement, sustained productivity, and measurable organizational success.

Foundational

At a foundational level you are learning how recruitment and selection processes work and assist with basic tasks like posting job ads and scheduling interviews. You follow established guidelines and work closely with more experienced team members. Your support helps ensure candidates have a smooth initial experience and that hiring steps are organized.

Developing

At a developing level you are beginning to support recruitment and selection activities, such as shortlisting candidates and arranging interviews, under close guidance. You follow clear procedures and seek direction when unsure, building your understanding of fair and effective hiring practices. Your work helps ensure the process runs smoothly and candidates have a positive experience.

Proficient

At a proficient level you are able to independently manage end-to-end recruitment and selection activities, from drafting job ads to leading interviews and making hiring recommendations. You adapt your approach to meet the needs of different roles and teams. Your work ensures the organization attracts capable people and makes fair, well-informed hiring decisions.

Advanced

At an advanced level you are leading recruitment and selection activities for complex or senior roles, using your expertise to refine processes and mentor others. You draw on your knowledge of workforce trends and assessment methods to ensure best-fit appointments. Your work raises the quality of hiring decisions and builds confidence in HR across the organization.

Expert

At an expert level you are a trusted authority in recruitment and selection, designing and leading end-to-end strategies that attract and appoint top talent in line with business needs. You coach others in advanced selection techniques and use deep insight into workforce trends to guide organizational decisions. Your impact is seen in building a high-performing, diverse workforce that drives business success.

Foundational

At a foundational level you are aware of basic pay structures and common benefits within your organization. You follow established processes to support payroll or employee enquiries, checking for accuracy and compliance. Your accurate work helps ensure employees are paid correctly and feel valued.

Developing

At a developing level you are assisting with the administration of pay and benefits, following established policies and procedures. You support more experienced team members by gathering data and answering basic pay queries, helping to ensure fairness and legal compliance. Your work contributes to consistent employee experiences and the smooth delivery of remuneration processes.

Proficient

At a proficient level you are able to develop and manage pay structures and benefits that meet both business and employee needs. You interpret relevant laws and market data to ensure your recommendations are compliant and competitive. Your work helps your organization attract, motivate, and retain the right people.

Advanced

At an advanced level you are designing and overseeing complex remuneration and benefits programs that balance business objectives, budget constraints and changing workforce needs. You use industry benchmarking and data analysis to inform your decisions, while ensuring compliance with all relevant legislation. Your expertise helps your organization attract, motivate and retain top talent in a competitive market.

Expert

At an expert level you are shaping and leading organization-wide remuneration and benefits strategies that set benchmarks in the market. You anticipate future workforce needs, ensure compliance with all regulations, and make certain pay and benefits schemes support both business performance and employee engagement. Your actions directly influence the organization’s ability to attract and keep top talent.

Foundational

At a foundational level you are aware of the importance of succession planning and understand its role in supporting business continuity within HR. You recognize potential talent and can follow established processes to help document and track future leadership needs. Your actions support a stable and prepared workforce, ready for future challenges.

Developing

At a developing level you are beginning to support succession planning activities by helping to identify talent and assisting with basic assessments under guidance. You contribute to maintaining up-to-date records and learn to recognize potential capability gaps within teams. Your efforts start to build confidence in the organization’s ability to respond to future staffing needs.

Proficient

At a proficient level you are actively involved in identifying and developing potential successors for key roles, using structured assessments and evidence-based approaches. You work closely with leaders to map talent pipelines and support individual development plans. Your efforts help the organization prepare for transitions and minimize disruption to business continuity.

Advanced

At an advanced level you are proactively shaping succession plans, identifying high-potential employees and crafting tailored development strategies to prepare them for critical roles. You partner with leaders across the organization to embed succession planning into everyday decision-making. Your work ensures talent gaps are anticipated, reducing business risk and supporting long-term growth.

Expert

At an expert level you are driving the organization’s long-term success by championing succession planning as a key part of business strategy. You anticipate talent gaps, develop future leaders, and advise executives on critical workforce decisions. Your approach ensures business continuity, strengthens leadership pipelines, and builds lasting organizational resilience.

Foundational

At a foundational level you are aware of basic workplace laws and policies and follow them in your daily work. You ask questions or seek guidance when you’re unsure, making sure your actions support a fair and compliant work environment. This helps build trust and protects both you and the organization.

Developing

At a developing level you are able to follow established HR policies and procedures to help ensure compliance with employment laws. You recognize when to seek advice on complex issues and support others in understanding basic compliance requirements. Your actions help maintain trust and reduce risk for your team and the organization.

Proficient

At a proficient level you are able to interpret and apply employment laws and workplace policies in a wide range of HR situations. You identify and address compliance risks proactively, supporting leaders and employees to meet their legal obligations. Your actions foster trust and contribute to a fair, legally sound workplace culture.

Advanced

At an advanced level you are proactive in interpreting complex employment laws and shaping policies that protect both employees and the organization. You advise leaders on compliance risks, investigate issues, and implement practical solutions that go beyond minimum standards. Your actions build organizational trust and set a strong example for ethical practice across the business.

Expert

At an expert level you are a trusted authority on HR compliance, leading the organization in interpreting and applying complex employment laws. You design and refine company-wide policies, proactively identify risks, and mentor others to build a culture of compliance. Your leadership safeguards the organization’s legal position and strengthens employee confidence.

Foundational

At a foundational level you are learning how to assist with basic talent management tasks, such as helping to organize recruitment activities or supporting onboarding processes. You follow established HR procedures and seek guidance to understand how talent is identified and developed. Your actions help ensure consistent support for your team’s HR needs.

Developing

At a developing level you are starting to support talent management activities by helping to identify capability gaps and assist in recruitment and onboarding. You follow established processes and contribute to basic talent development initiatives with guidance. Your efforts help ensure your team has the right people to meet current needs.

Proficient

At a proficient level you are able to proactively identify and support the development of talent across the organization, using a thoughtful mix of internal and external resources. You plan for future workforce needs by aligning talent strategies with organizational goals, helping managers to attract and retain capabilityed employees. Your approach ensures key roles are filled and capability gaps are minimized.

Advanced

At an advanced level you are proactive in shaping talent strategies that align with your organization’s future needs. You lead the design and delivery of programs to attract, develop, and retain high-performing employees across multiple teams or functions. Your actions ensure the workforce is ready to meet long-term business goals and adapt to change.

Expert

At an expert level you are shaping organization-wide talent strategies, anticipating shifts in workforce needs before they arise. You lead, influence, and mentor others to embed best-practice talent management across the business. Your work drives high workforce capability, retention, and readiness that sets your organization ahead of competitors.

Foundational

At a foundational level you are learning about the purpose and importance of HR policies in the workplace. You follow existing policies and procedures accurately, seeking guidance when unsure. Your support helps maintain a fair and consistent environment for all employees.

Developing

At a developing level you are learning to assist with drafting and updating HR policies under guidance. You build your understanding of relevant employment laws and organizational needs as you contribute to policy reviews and research. Your work helps ensure HR guidelines are accurate, clear, and fair for everyone in the workplace.

Proficient

At a proficient level you are able to draft and update HR policies that clearly align with legal requirements and organizational needs. You seek input from key stakeholders to ensure policies are practical, relevant and easy to follow. Your work supports a fair workplace by providing clear, accessible guidelines for both employees and managers.

Advanced

At an advanced level you are able to design and refine complex HR policies that align with business goals and legal requirements. You anticipate emerging challenges, consult widely, and ensure policies are communicated clearly to all staff. Through this, you help build a fair and compliant workplace where everyone understands their rights and responsibilities.

Expert

At an expert level you are trusted to lead the creation and review of complex HR policies that uphold current legislation and support strategic business goals. You influence senior leaders and navigate sensitive issues, shaping a fair and inclusive workplace. Your expertise ensures policies are robust, clearly communicated, and drive lasting organizational improvement.

Foundational

At a foundational level you are aware of the importance of employee health and wellbeing and can follow basic procedures related to wellbeing programs. You support activities such as wellbeing campaigns and encourage colleagues to participate. This helps create a positive workplace culture where people feel valued and supported.

Developing

At a developing level you are starting to support the delivery of wellbeing programs, assisting in organizing activities and gathering feedback from employees. You follow guidance from more experienced colleagues and seek to understand the needs of your workplace. Your efforts help to build awareness of wellbeing initiatives and encourage greater participation across the team.

Proficient

At a proficient level you are able to design and deliver a range of wellbeing programs that respond to diverse employee needs. You work with managers and teams to adapt initiatives, encouraging participation and ongoing feedback. Your efforts support a healthier workplace and help improve overall engagement and productivity.

Advanced

At an advanced level you are leading the design and delivery of holistic wellbeing programs that address diverse employee needs across the organization. You proactively evaluate the effectiveness of initiatives, using feedback and data to refine and expand offerings. Your leadership creates a culture where wellbeing is prioritized, resulting in improved engagement and sustained organizational performance.

Expert

At an expert level you are leading the design and integration of organization-wide wellbeing programs that respond to complex and evolving employee needs. You influence senior leaders and embed wellbeing as a core element of organizational culture. Your work sets new benchmarks, directly improving employee engagement, health outcomes, and organizational performance.

Foundational

At a foundational level you are open to learning about changes within the workplace and show a willingness to support team members through transitions. You ask questions and seek guidance when needed so you can help others adapt. Your positive attitude helps create a supportive environment as changes are introduced in your area.

Developing

At a developing level you are beginning to support staff through organizational changes by sharing clear information and answering basic questions. You help deliver training or resources provided by others and notice how people react to change. Your practical support helps ease transitions and encourages staff to feel involved.

Proficient

At a proficient level you are able to guide teams and individuals through organizational changes with empathy and clear communication. You identify potential challenges and provide practical support such as training or resources to help staff adjust. Your actions help maintain engagement and minimize disruption during transitions.

Advanced

At an advanced level you are leading major change initiatives in HR, guiding teams through complex restructures or shifts in workplace culture. You coach others in effective communication and engagement strategies, ensuring people feel informed and supported. Your actions drive smoother transitions and create lasting improvements in organizational performance.

Expert

At an expert level you are trusted to lead large-scale workforce transitions, shaping strategic change initiatives across the organization. You guide leaders and employees through complex adjustments by offering clear advice, developing tailored support, and anticipating challenges. Your work ensures changes in structures, processes, or culture are achieved smoothly, driving lasting organizational improvement.

Foundational

At a foundational level you are aware of the importance of diversity and inclusion in the workplace and show respect for people from all backgrounds. You follow HR policies and practices that support fair treatment and help create an environment where everyone feels welcome. Your actions contribute to a culture where differences are valued and basic inclusion is maintained.

Developing

At a developing level you are learning to recognize and appreciate different backgrounds, perspectives and experiences among employees. You make an effort to include and listen to voices that are different from your own, especially in recruitment and workplace activities. Your actions help to create a more welcoming and respectful environment within the organization.

Proficient

At a proficient level you are confident in promoting and supporting diversity and inclusion across all HR activities. You actively seek input from individuals with varied backgrounds and ensure their perspectives are respected in decision-making. By fostering a sense of belonging, you help drive team performance and create a more innovative, productive workplace.

Advanced

At an advanced level you are proactive in shaping diversity and inclusion strategies that drive lasting cultural change across your organization. You anticipate potential barriers, coach leaders and staff, and build systems that help everyone feel respected and empowered. Your work boosts engagement, sparks innovation, and sets a standard others want to follow.

Expert

At an expert level you are a recognized authority on diversity and inclusion, designing and leading organization-wide strategies that set new standards. You anticipate and address complex challenges, coaching others to create truly inclusive workplaces that attract and retain diverse talent. Your work shapes a culture where everyone contributes fully, driving measurable business outcomes.

Foundational

At a foundational level you are learning to support activities that help build a positive work environment and encourage staff to participate in engagement initiatives. You assist with basic tasks, such as collecting feedback and helping run team events, under guidance. Your efforts help strengthen connections and open communication across the workplace.

Developing

At a developing level you are beginning to support activities that encourage employee engagement and open communication across teams. You help facilitate feedback and promote participation, while learning to address staff concerns with empathy. Your efforts contribute to a more positive work environment and help build trust within the organization.

Proficient

At a proficient level you are capabilityed at building meaningful connections with employees, creating an environment where they feel valued and heard. You regularly use feedback and communication to identify engagement issues and take practical steps to address them. Through your efforts, you help boost motivation, productivity and a positive team spirit across the organization.

Advanced

At an advanced level you are able to design and lead organization-wide employee engagement strategies that address distinct needs and drive meaningful change. You use your deep understanding of team dynamics and organizational priorities to influence culture, strengthen commitment, and resolve barriers to engagement. Your expertise boosts morale, retention, and overall workplace performance.

Expert

At an expert level you are a trusted leader who shapes and drives employee engagement strategy across the organization. You set standards, coach others, and use deep insight to address complex issues and build lasting commitment. Your capability transforms workplace culture, enabling high productivity, staff wellbeing, and long-term organizational success.

Foundational

At a foundational level you are learning how to support positive workplace relationships by following established HR policies and procedures. You seek guidance when helping to address minor concerns or misunderstandings between colleagues. By being approachable and respectful, you contribute to a fair and cooperative team environment.

Developing

At a developing level you are beginning to support effective communication and assist in resolving straightforward workplace issues. You follow established HR processes and seek guidance when handling employee concerns or low-level conflicts. Your involvement helps build a more positive workplace, making team members feel supported and valued.

Proficient

At a proficient level you are confident in handling workplace conflicts and building positive relationships between employees and management. You actively use proven HR practices to resolve issues, foster open communication and support fair outcomes. Your actions help create a respectful environment where employees feel valued and engaged.

Advanced

At an advanced level you are capabilityed at leading complex employee relations cases, using sound judgment to resolve sensitive issues and balance different interests. You set the standard for fair processes and support managers to address concerns early. Your actions strengthen trust across the workforce and support a positive, productive workplace culture.

Expert

At an expert level you are a trusted adviser on complex employee relations matters, shaping organization-wide policies and strategies that foster a respectful and productive workplace. You lead interventions in sensitive situations, mentor others in effective dispute resolution, and ensure legal and ethical standards are met. Your expertise helps build a culture of trust and collaboration across the business.

Foundational

At an emerging level you are developing foundational skills in HR project management. You understand basics and can participate in projects under supervision, but require further growth and experience.

Developing

At a proficient level, you are able to effectively plan, execute, and monitor HR projects while ensuring alignment with organizational goals, timelines, and budget constraints.

Proficient

At an advanced level, you are an expert in overseeing HR projects, demonstrating exceptional leadership, communication, and problem-solving skills. You excel in planning, execution, and evaluation of HR initiatives.

Advanced

Expert

Foundational

At an emerging level, you are beginning to grasp the complexities of global HR management. You understand its importance and are developing skills needed to support HR functions internationally.

Developing

At a proficient level, you are skilled in managing global HR strategies, policies, and practices to support international operations, ensuring compliance with laws and cultural sensitivities.

Proficient

At an advanced level, you are able to effectively navigate and lead global HR initiatives, demonstrating a deep understanding of cultural nuances, international labor laws, and global workforce trends.

Advanced

Expert

Foundational

At an emerging level, you are beginning to deliver training and development initiatives. You understand basic HR practices, can identify skill gaps, and are learning to design development plans.

Developing

At a proficient level you are adept at designing and delivering effective training programs, assessing development needs, and measuring the impact of learning initiatives within the Human Resources function.

Proficient

At an advanced level, you are able to design and implement comprehensive training programs that align with the organization's strategic goals and enhance employee development and job performance within the HR realm.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand diversity and inclusion analytics. You're starting to use data to identify diversity challenges and propose solutions within a HR context.

Developing

At a proficient level you are able to analyze data relating to diversity and inclusion within the organization, providing insights and recommendations to support HR strategies and initiatives effectively.

Proficient

At an advanced level you are proficient in utilizing advanced analytics tools to assess and improve diversity and inclusion initiatives within the organization, utilizing data-driven strategies to promote HR objectives.

Advanced

Expert

Foundational

At an emerging level, you are beginning to develop your understanding of employment law. You comprehend basic legal regulations and can apply basic human resources practices according to those laws.

Developing

At a proficient level you are able to interpret and apply employment laws accurately in HR practices, ensuring compliance and fairness in all aspects of employee relations within the organization.

Proficient

At an advanced level you are able to apply intricate knowledge of employment law to provide expert advice, draft policies, and ensure legal compliance within the Human Resources function.

Advanced

Expert

Foundational

At an emerging level, you are beginning to familiarize yourself with benefits administration. You're acquiring basic knowledge such as understanding policies, identifying eligible employees and starting to manage benefits data.

Developing

At a proficient level you are adept at managing employee benefits programs, ensuring compliance with regulations, and providing accurate and timely information to employees regarding their benefits.

Proficient

At an advanced level, you are adept at designing and implementing comprehensive benefits packages that attract and retain top talent, ensuring compliance with laws and regulations while optimizing costs and employee satisfaction.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand organizational development strategies. You're starting to apply basic HR principles in fostering growth, process improvement, and capacity expansion within the organization.

Developing

At a proficient level, you are able to implement strategic initiatives that drive organizational change and development within the Human Resources framework, effectively aligning workforce capabilities with business objectives.

Proficient

At an advanced level, you are adept at designing and implementing strategic organizational development initiatives within the HR function. You excel in fostering a culture of continuous improvement and innovation.

Advanced

Expert

Foundational

At an emerging level, you are mastering basic HR concepts to support agile workforce planning, gaining skills to forecast personnel needs under changing organizational conditions. You contribute valuable insights to planning discussions.

Developing

At a proficient level, you are able to effectively assess workforce needs, develop agile strategies, and implement flexible solutions to adapt to changes in the organization's human resources requirements.

Proficient

At an advanced level, you are able to anticipate and respond to future changes in the workforce, implementing strategies that ensure your organization remains flexible, competitive, and able to achieve its objectives.

Advanced

Expert

Foundational

At an emerging level, you are developing familiarity with payroll systems, beginning to process payroll data, ensuring basic compliance, and slowly building up your understanding of payroll policies and procedures.

Developing

At a proficient level you are able to accurately process payroll, ensure compliance with HR policies and regulations, and effectively communicate with employees regarding payroll-related inquiries and issues.

Proficient

At an advanced level you are able to design and implement complex payroll systems, analyze data for compliance, and provide strategic advice on payroll-related matters within the HR function.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand job design and analysis tasks. You're familiarising with conducting interviews, gathering data and identifying job prerequisites within the HR context.

Developing

At a proficient level, you are able to conduct thorough job analyzes, accurately define job roles, and design effective job structures within the organization to optimize human resources management.

Proficient

At an advanced level, you are able to conduct comprehensive job analysis and design processes using advanced HR methodologies to align organizational goals with job requirements and create a structure for effective talent management.

Advanced

Expert

Foundational

At an emerging level, you are familiarizing yourself with labor law principles. You understand basic legal obligations and can execute tasks that ensure your organization's compliance under supervision.

Developing

At a proficient level you are skilled at interpreting and implementing labor laws to ensure the organization complies with regulations, mitigating legal risks and fostering a fair and just work environment.

Proficient

At an advanced level you are able to interpret and apply complex labor laws, ensuring organizational compliance and proactively mitigating any legal risks related to human resources practices.

Advanced

Expert

Foundational

At an emerging level you are beginning to understand the importance of employee experience design. You're learning to develop strategies that increase workplace satisfaction and employee engagement within your organization.

Developing

At a proficient level you are skilled in creating engaging and effective employee experiences that enhance satisfaction, retention, and productivity within the organization. You excel in designing HR initiatives that prioritize employee well-being.

Proficient

At an advanced level, you are proficient in consistently designing and implementing innovative human resources strategies to enhance employee experience, driving engagement, retention, and overall organizational success.

Advanced

Expert

Foundational

At an emerging level, you are beginning to learn and understand the terminology and methodology of HR Metrics and Reporting. You can perform basic tasks under close supervision.

Developing

At a proficient level you are adept at collecting, analyzing, and interpreting HR data to make informed decisions and recommendations. You can effectively communicate key metrics to stakeholders for strategic planning.

Proficient

At an advanced level, you are able to analyze complex HR metrics, interpret data accurately, and create insightful reports that drive strategic decision-making within the organization.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand HR outsourcing strategies. You recognize various models and methodologies but are working on practical application and assessing impacts on the organization.

Developing

At a proficient level, you are able to develop and implement HR outsourcing strategies effectively to enhance organizational efficiency, cost-effectiveness, and flexibility in managing human capital resources.

Proficient

At an advanced level you are able to develop and implement HR outsourcing strategies that effectively optimize resources, enhance organizational efficiency, and align with the overall business objectives.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand basic methodologies for workforce planning, and are able to contribute to discussions regarding staffing needs and adjustments.

Developing

At a proficient level, you are able to effectively analyze current workforce trends, anticipate future organizational needs, and develop strategic plans to ensure the right talent is in place for business success.

Proficient

At an advanced level, you are able to strategically analyze and forecast the organization's future workforce needs, aligning them with business objectives and implementing effective recruitment and retention strategies.

Advanced

Expert

Foundational

At an emerging level, you are beginning to familiarize with virtual tools and strategies to engage with teams remotely. You are learning to foster communication, collaboration, and productivity in virtual teams.

Developing

At a proficient level, you are able to effectively utilize virtual team engagement strategies to foster collaboration, communication, and cohesion among remote employees, ultimately enhancing team performance and productivity in HR.

Proficient

At an advanced level you are adept at implementing innovative virtual team engagement strategies to enhance employee collaboration, communication, and performance, effectively supporting HR goals and organizational success.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand the fundamentals of talent acquisition strategies. You can identify opportunities, yet require guidance to effectively develop and implement these strategies.

Developing

At a proficient level, you are skilled in designing and implementing talent acquisition strategies that align with the organization's goals, utilizing a deep understanding of HR best practices and industry trends.

Proficient

At an advanced level, you are able to develop and implement innovative and effective talent acquisition strategies that align with the overall HR goals and objectives of the organization.

Advanced

Expert

Foundational

At an emerging level, you are beginning to gain the aptitude for identifying and aligning employees' skills and development with suitable organizational roles and long-term career goals.

Developing

At a proficient level you are able to effectively facilitate career pathing discussions, identify development opportunities, and create personalized career plans to support employee growth within the organization.

Proficient

At an advanced level you are able to design and implement comprehensive career pathing strategies that align with organizational goals, support employee development, and ensure talent retention within the HR function.

Advanced

Expert

Foundational

At an emerging level you are beginning to explore the potential of digital technology to revolutionise Human Resources. You grasp essential concepts and are eager to develop digital HR transformation skills.

Developing

At a proficient level, you are able to strategically lead and execute digital HR transformation initiatives, utilizing technology to enhance HR processes, improve employee experiences, and drive organizational success.

Proficient

At an advanced level, you are able to lead the strategic implementation of digital HR initiatives, seamlessly integrating technology to enhance employee experience, streamline processes, and drive organizational performance.

Advanced

Expert

Foundational

At an emerging level, you are familiarising yourself with HR Information Systems, understanding their key functionalities, and gaining basic knowledge in data entry, reporting, and maintaining accurate employee data.

Developing

At a proficient level, you are able to effectively utilize HR information systems to manage employee data, generate reports, analyze trends, and ensure compliance with data protection regulations within the organization.

Proficient

At an advanced level, you are proficient in utilizing HR Information Systems to analyze data, develop strategic HR initiatives, and streamline HR processes for organizational success.

Advanced

Expert

Foundational

At an emerging level, you are developing skills in HR budget preparation and utilization, gaining basic proficiency in cost management and tracking budget related to HR activities and initiatives.

Developing

At a proficient level you are able to develop and manage HR budgets effectively, aligning them with organizational goals and ensuring optimal utilization of resources to support HR initiatives and strategies.

Proficient

At an advanced level you are able to create comprehensive HR budgets that align with strategic HR goals, demonstrate ROI, and optimize resource allocation to drive organizational success.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand leadership development concepts. You're learning to identify and groom potential leaders within the organization, whilst still needing guidance.

Developing

At a proficient level you are able to design and implement leadership development programs, assess leadership competencies, and provide coaching and feedback to employees to enhance leadership skills within the organization.

Proficient

At an advanced level, you are able to design, implement, and evaluate comprehensive leadership development programs that align with the organization's strategic goals and foster a culture of continuous learning and growth.

Advanced

Expert

Foundational

At an emerging level, you are beginning to use AI technology to identify and attract potential candidates, integrating data-driven decision making into your initial talent acquisition strategies.

Developing

At a proficient level you are adept at utilizing AI tools to optimize talent acquisition processes, improving efficiency and accuracy in candidate sourcing, screening, and selection within human resources management.

Proficient

At an advanced level, you are adept at leveraging AI technologies to optimize talent acquisition processes, identifying top candidates efficiently, enhancing diversity and inclusivity, and ensuring strategic alignment with organizational goals.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand the process of policy development in human resources. You can work under guidance to assist in the creation of simple HR policies.

Developing

At a proficient level you are able to independently develop HR policies that align with organizational goals, legal requirements, and best practices, ensuring consistency and compliance across the organization.

Proficient

At an advanced level you are able to strategically develop, implement, and evaluate HR policies that align with organizational goals, legal requirements, and best practices in human resources management.

Advanced

Expert

Foundational

At an emerging level, you are beginning to develop insights into employee wellness programs, understanding their importance and initiating efforts to encourage participation among staff in wellness activities.

Developing

At a proficient level, you are able to design and implement comprehensive employee wellness programs that align with organizational goals, promote a healthy workplace culture, and support employee well-being in HR.

Proficient

At an advanced level you are proficient in designing, implementing, and evaluating comprehensive employee wellness programs that effectively address the physical, mental, and emotional well-being needs within the organization.

Advanced

Expert

Foundational

At an emerging level, you are learning to identify and nurture talent within an organization, beginning to understand workplace dynamics and starting to develop basic workforce strategies.

Developing

At a proficient level you are able to effectively identify, attract, develop, and retain top talent within the organization. You can create strategies to nurture a culture of talent excellence.

Proficient

At an advanced level, you are proficient in implementing strategic talent acquisition, retention, and development initiatives to ensure alignment with organizational goals and maximize employee potential in Human Resources.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand the complexities of managing a remote workforce, including knowledge of tools, processes, and communication strategies to effectively coordinate off-site employees.

Developing

At a proficient level you are able to effectively manage a remote workforce by implementing HR strategies that promote engagement, communication, and productivity while ensuring compliance with company policies and regulations.

Proficient

At an advanced level, you are adept at overseeing remote teams, ensuring seamless communication, effective performance management, and fostering a remote work culture that aligns with organizational goals in Human Resources.

Advanced

Expert

Foundational

At an emerging level, you are developing skills to align HR strategy with organizational goals. You have basic understanding of workforce planning, recruitment, and talent management. Your grasp on strategic HR planning is foundational.

Developing

At a proficient level, you are able to develop strategic HR plans aligned with organizational goals, analyze workforce trends, and forecast future talent needs to drive business success effectively.

Proficient

At an advanced level, you are able to create and implement a comprehensive strategic HR plan that aligns with the organization's goals and ensures a competitive advantage through talent management and development.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand the importance of corporate culture. You can identify core elements, suggest improvements, and assist in implementation under guidance from senior HR staff.

Developing

At a proficient level you are able to analyze the current corporate culture, identify areas for improvement, and implement strategies to develop a positive and inclusive work environment within the organization.

Proficient

At an advanced level you are able to lead the development and implementation of a corporate culture strategy that aligns with HR goals, enhances employee engagement, and drives organizational success.

Advanced

Expert

Foundational

At an emerging level, you are developing foundational knowledge in recruitment and selection processes. You understand key principles and can begin assisting in candidate identification and screening.

Developing

At a proficient level, you are adept at designing recruitment strategies, sourcing candidates, conducting interviews, and selecting the best fit for the organization. You demonstrate sound judgment and decision-making skills.

Proficient

At an advanced level you are proficient in utilizing advanced sourcing techniques, creating tailored recruitment strategies, conducting rigorous selection processes, and implementing diversity and inclusion initiatives within recruitment practices.

Advanced

Expert

Foundational

At an emerging level you are beginning to understand HR data privacy and security principles. You demonstrate initial knowledge about safeguarding sensitive HR information, with ongoing supervision and guidance for improved proficiency.

Developing

At a proficient level, you are able to ensure compliance with data privacy laws, protect sensitive employee information, maintain confidentiality, and implement security measures within HR systems effectively.

Proficient

At an advanced level, you are able to establish and maintain robust data privacy and security measures within the HR function, ensuring compliance with regulations and proactively addressing potential risks.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand basic safety and health standards, initiating practices according to HR protocols that promote an environment of safety and wellness in the workplace.

Developing

At a proficient level, you are able to effectively implement and monitor safety policies, conduct risk assessments, and ensure compliance with health and safety regulations in the workplace.

Proficient

At an advanced level, you are able to effectively develop, implement, and monitor workplace safety and health programs, ensuring compliance with HR regulations and promoting a culture of safety within the organization.

Advanced

Expert

Foundational

At an emerging level, you are beginning to develop skills in handling staff grievances, understanding basic processes, learning to foster open communication, yet still requiring guidance in resolving conflicts.

Developing

At a proficient level, you are able to effectively manage and resolve employee grievances in accordance with company policies and relevant employment laws, fostering a positive and fair working environment.

Proficient

At an advanced level you are adept at effectively resolving complex grievances in a fair and efficient manner, demonstrating strong mediation skills and a deep understanding of HR policies and procedures.

Advanced

Expert

Foundational

At an emerging level, you are gaining familiarity with compensation and benefits strategies, policies, and practices. You understand basic concepts and are developing skills to apply this knowledge effectively.

Developing

At a proficient level you are able to design and implement competitive compensation and benefits packages that align with organizational goals and industry standards, while ensuring compliance with relevant regulations.

Proficient

At an advanced level you are proficient in designing competitive compensation packages, conducting in-depth salary analyzes, and developing comprehensive benefits programs to attract and retain top talent in the HR field.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand and implement sustainable HR practices by making decisions that balance short-term needs with long-term organizational health and employee well-being.

Developing

At a proficient level, you are able to effectively implement and integrate sustainable HR practices within the organization, ensuring alignment with business goals, compliance with regulations, and fostering a positive work environment.

Proficient

At an advanced level, you are implementing innovative strategies to integrate sustainable HR practices into all aspects of the organization, driving employee engagement, retention, and long-term business success.

Advanced

Expert

Foundational

At an emerging level, you are gaining knowledge of employee onboarding procedures. You are developing skills to orient, integrate and engage new hires effectively within the organization's culture and regulations.

Developing

At a proficient level, you are skilled in designing and executing comprehensive employee onboarding programs that ensure smooth transitions, foster engagement, and align with organizational goals within Human Resources.

Proficient

At an advanced level, you are adept at designing and implementing comprehensive onboarding programs that align with organizational goals, enhance employee engagement, and ensure a smooth integration process within the HR framework.

Advanced

Expert

Foundational

At an emerging level, you are beginning to learn about and understand union relations. You are gaining familiarity with collective bargaining processes and establishing working relationships with union representatives.

Developing

At a proficient level you are able to effectively manage and maintain positive relationships with unions, ensuring compliance with labor laws and negotiating collective bargaining agreements in a fair and strategic manner.

Proficient

At an advanced level, you are proficient in managing complex union relationships, negotiating agreements, and resolving disputes effectively. You demonstrate strategic thinking, strong communication skills, and sound knowledge of labor laws.

Advanced

Expert

Foundational

At an emerging level, you are initiating HR interactions, fostering open communication. You address basic employee concerns, conflicts, and grievances, committed to promoting a respectful workplace environment.

Developing

At a proficient level, you are able to effectively manage and resolve employee relations issues, ensuring a positive work environment and adherence to HR policies and regulations within the organization.

Proficient

At an advanced level, you are able to effectively manage complex employee relations issues, navigate legal requirements, and foster a positive work culture through proactive communication and conflict resolution strategies.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand global talent mobility, recognizing the importance of international experiences, cultural awareness and being capable of basic coordination tasks.

Developing

At a proficient level you are able to effectively manage global talent mobility, demonstrating a solid understanding of international HR practices, policies, and compliance regulations to support employees' relocation and assignments.

Proficient

At an advanced level you are able to strategically assess, implement, and manage global talent mobility programs, ensuring the seamless movement of employees across international borders while maintaining compliance and maximizing talent retention.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand employee retention strategies. You're learning to identify factors impacting employee retention and implementing basic strategies to improve it. More practice is needed.

Developing

At a proficient level, you are able to develop and implement effective employee retention strategies tailored to the organization's needs, resulting in increased employee satisfaction, engagement, and retention within the company.

Proficient

At an advanced level, you are proficient in implementing innovative employee retention strategies that align with the organization's goals, culture, and values, ensuring high retention rates and employee satisfaction.

Advanced

Expert

Foundational

At an emerging level, you are beginning to understand HR compliance auditing. You're able to identify key regulations and standards, conduct basic audit tasks, and report any compliance issues found.

Developing

At a proficient level, you are able to conduct thorough HR compliance audits, ensuring all policies and procedures are aligned with legal requirements and industry standards to mitigate risks effectively.

Proficient

At an advanced level you are able to conduct comprehensive HR compliance audits with a deep understanding of relevant laws, regulations, and ethical practices, ensuring adherence and mitigating risks effectively.

Advanced

Expert

Foundational

At an emerging level, you are beginning to gather and understand HR data. You recognize its implications, utilize basic tools for analysis, and clearly communicate findings to inform HR decisions.

Developing

At a proficient level you are able to analyze HR data effectively to identify trends, patterns, and insights for informed decision-making and strategic planning within the organization.

Proficient

At an advanced level, you are proficient in utilizing advanced statistical tools and techniques to analyze HR data, draw insightful conclusions, and make data-driven decisions to drive organizational performance and strategy.

Advanced

Expert

Foundational

At an emerging level, you are beginning to implement ethical AI strategies within HR and demonstrate introductory understanding of how AI impacts HR decisions and practices while upholding ethical standards.

Developing

At a proficient level you are able to apply ethical principles to the use of AI in HR processes, ensuring fairness, transparency, and accountability in decision-making to uphold organizational values and standards.

Proficient

At an advanced level you are able to expertly navigate ethical considerations when implementing AI in HR, making decisions that prioritize fairness, transparency, and accountability in all processes and outcomes.

Advanced

Expert