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Corporate Communications

Persuasive Communication

Persuasive Communication is the ability to craft and deliver compelling, resonant messages, influencing stakeholders' perceptions, attitudes, and actions in line with corporate objectives. It utilizes strategic storytelling, evidence-based arguments, emotional appeal, and precise language to foster understanding, consensus, and drive organizational goals.

Level 1: Emerging

At an emerging level, you are beginning to develop skills to communicate corporate messages persuasively, gaining familiarity with adopting different styles for diverse audiences and objectives.

Level 2: Proficient

At a proficient level you are able to craft compelling messages that influence stakeholders and drive desired outcomes in Corporate Communications. You demonstrate strong persuasive skills and deliver impactful communication strategies.

Level 3: Advanced

At an advanced level, you are adept at crafting compelling messages that influence stakeholders' perceptions and drive desired outcomes in complex corporate communication scenarios.

Communication Law

Communication Law is the understanding and application of legal regulations and ethical guidelines influencing corporate communications. It involves the mastery of laws relating to privacy, intellectual property, copyright, defamation, advertising standards, consumer protection, and disclosure requirements, ensuring all business communication activities adhere to these norms.

Level 1: Emerging

At an emerging level, you are acquiring basic knowledge of Communication Law. You can identify legal factors that impact corporate communications but still require support for complex issues.

Level 2: Proficient

At a proficient level, you understand and apply communication laws effectively in corporate communications, ensuring compliance with regulations and protecting the organization from legal risks related to communication activities.

Level 3: Advanced

At an advanced level, you are transforming complex legal jargon into clear, concise corporate communication materials, ensuring compliance with regulations and protecting the company's reputation.

Market Research for Communications

Market Research for Communications is the systematic gathering and interpretation of information regarding audiences, competitors, channels, trends, and challenges, to inform strategic corporate communication decisions. This capability enhances targeted messaging, stakeholder engagement, and the effective management of corporate reputation and brand perception.

Level 1: Emerging

At an emerging level, you are beginning to understand the fundamentals of market research in corporate communications. You're learning to identify key data and apply findings to strategize communications.

Level 2: Proficient

At a proficient level you are able to effectively conduct comprehensive market research to inform strategic communication decisions, ensuring messages are targeted and resonate with stakeholders in the corporate environment.

Level 3: Advanced

At an advanced level, you are able to conduct sophisticated market research to inform strategic corporate communication initiatives, utilizing advanced quantitative and qualitative methods to drive business outcomes effectively.

Organizational Communication Theory

Organizational Communication Theory is the understanding and application of how messages are conveyed, received, processed, and interpreted within a corporate environment. It addresses how communication practices affect the execution of business strategies, and the fostering of relationships and culture in the workplace.

Level 1: Emerging

At an emerging level you are beginning to grasp the principles of Organizational Communication Theory, applying these to basic Corporate Communications tasks, contributing effectively within your team.

Level 2: Proficient

At a proficient level you are able to apply advanced organizational communication theories to effectively convey corporate messages, cultivate employee engagement, and enhance internal/external communication strategies within the organization.

Level 3: Advanced

At an advanced level, you are able to excel in applying complex organizational communication theories to solve real-world corporate communication challenges, demonstrating strategic insight and innovative thinking in your approach.

Intercultural Communication

Intercultural Communication is the ability to effectively convey and interpret messages between individuals or groups across different cultures and nationalities. Within Corporate Communications, it involves the effective expression of company’s values, objectives, and strategy in a culturally sensitive manner, embracing diversity and promoting cross-cultural understanding.

Level 1: Emerging

At an emerging level, you are beginning to engage with diverse audiences. You show an awareness of cultural differences and start to adapt your corporate communication style accordingly.

Level 2: Proficient

At a proficient level, you are skilled in navigating various cultural perspectives, adapting communication strategies accordingly. You can effectively communicate with diverse stakeholders within the corporate environment, fostering understanding and collaboration.

Level 3: Advanced

At an advanced level you are able to navigate complex cultural nuances in communication, demonstrating sensitivity and adaptability in global interactions to achieve strategic corporate objectives effectively and efficiently.

Leadership Communication

Leadership Communication is the ability to articulate and convey corporate strategies, goals, and culture effectively and confidently. It involves influencing and inspiring others through clear, consistent, and engaging messages, while demonstrating emotional intelligence, assertiveness, and an understanding of diverse communication means.

Level 1: Emerging

At an emerging level you are demonstrating growing competence in delivering clear, concise company messages, establishing open communication lines, and beginning to influence and foster relationships within the business.

Level 2: Proficient

At a proficient level you are able to effectively communicate corporate messages with clarity, influence stakeholders, and lead by example in fostering a transparent and engaging organizational culture through your communication skills.

Level 3: Advanced

At an advanced level you are consistently able to inspire and influence others through your strategic and impactful communication, embodying the organization's vision and values with authenticity and charisma.

Change Communication

Change Communication is the strategic planning, development, and delivery of specific messaging within an organization to effectively manage and facilitate internal changes or transformations, such as structural shifts or process modifications, ensuring clarity, mitigating resistance, and fostering an active acceptance among employees.

Level 1: Emerging

At an emerging level, you are beginning to understand the importance of clear communication around organizational change. You can articulate basic changes and grasp its impact within a corporate context.

Level 2: Proficient

At a proficient level, you are adept at crafting change communications that effectively inform, engage, and inspire employees during times of organizational transformation within a corporate environment.

Level 3: Advanced

At an advanced level you are skilled in crafting and delivering change communications that align with corporate objectives, engage employees authentically, and drive successful organizational transformations through effective messaging strategies.

Corporate Newsletter Development

Corporate Newsletter Development is the skill of strategically planning, designing, and distributing informative and engaging content via newsletters. This capability entails understanding the company's objectives, audience and channels, to create effective corporate messaging that boosts employee engagement and aligns with the organization's brand identity.

Level 1: Emerging

At an emerging level, you are developing skills to create effective corporate newsletters. You understand the basics of content structure, layout design, and distribution, but require guidance to execute effectively.

Level 2: Proficient

At a proficient level you are skilled in developing engaging and informative corporate newsletters that effectively communicate key messages to internal and external stakeholders, maintaining brand consistency and promoting organizational goals.

Level 3: Advanced

At an advanced level you are able to create engaging, informative, and visually appealing corporate newsletters that effectively communicate key messages and maintain employee engagement and alignment with corporate goals.

Video Production for Corporate Communications

Video Production for Corporate Communications is the ability to create, edit, and produce high-quality videos that articulate corporate messages, enhance internal and external engagement, convey business strategies, and support brand storytelling, aligning with the overall communication framework, goals, and objectives of the organization.

Level 1: Emerging

At an emerging level, you are beginning to demonstrate technical skills for producing corporate videos. Your basic understanding of filming, editing, and storytelling for corporate communication is evident.

Level 2: Proficient

At a proficient level, you are skilled in producing high-quality videos for corporate communication purposes. You can effectively convey key messages, maintain brand consistency, and engage with stakeholders through visual storytelling.

Level 3: Advanced

At an advanced level, you are highly skilled in producing professional-quality videos for corporate communications, incorporating storytelling and branding to engage and inform employees, stakeholders, and the public.

Webinar Development and Management

Webinar Development and Management is the ability to plan, execute, and manage online corporate communication presentations, engaging stakeholders with comprehensive content, and facilitating dialogue. This capability involves managing the webinar's technical aspects, content creation, delivery and capturing feedback for continuous improvements.

Level 1: Emerging

At an emerging level, you are able to help plan, develop, and manage basic webinars about corporate communications, under supervision, with guidance. You understand the key aspects and purposes of webinars.

Level 2: Proficient

At a proficient level you are able to develop and manage webinars effectively, ensuring clear communication with stakeholders and engaging content that aligns with corporate messaging and brand guidelines.

Level 3: Advanced

At an advanced level, you are capable of creating and managing high-impact webinars that effectively convey corporate messages, engage stakeholders, and drive communication objectives with precision and professionalism.

Editing and Proofreading

Editing and Proofreading is the process of revising and correcting written content to enhance clarity, readability, and accuracy. In Corporate Communications, this capability is crucial for ensuring the consistency, credibility, and professionalism of all internal and external corporate messages and communications.

Level 1: Emerging

At an emerging level you are capable of identifying and correcting basic spelling, grammar, and punctuation errors within corporate communications, with assistance from more experienced colleagues.

Level 2: Proficient

At a proficient level, you are able to meticulously edit and proofread corporate communications materials to ensure clarity, consistency, and accuracy, maintaining the organization's professional image and brand reputation.

Level 3: Advanced

At an advanced level you are proficient in editing and proofreading corporate communications with precision, ensuring clarity, accuracy, and consistency in messaging across all platforms and documents.

Communication Campaign Measurement

Communication Campaign Measurement is the process of assessing the effectiveness and reach of corporate communication strategies. It involves tracking key performance indicators (KPIs) such as audience engagement, message reach, and conversion rates to ensure campaign objectives are met and inform future communication efforts.

Level 1: Emerging

At an emerging level you are beginning to understand key metrics related to communication campaigns. You apply basic tools to measure reach, engagement, and effectiveness in a corporate environment.

Level 2: Proficient

At a proficient level you are able to effectively measure the impact of communication campaigns within a corporate setting, using data analytics and metrics to evaluate success and inform future strategies.

Level 3: Advanced

At an advanced level, you are able to design sophisticated measurement strategies for communication campaigns in corporate settings, utilizing a combination of qualitative and quantitative analysis methods to gauge effectiveness.

Data-Driven Storytelling

Data-Driven Storytelling is the ability to transform numerical and analytics data into compelling narratives relevant to stakeholders, maximising clarity and impact. It requires strong analytical skills, effective verbal and written communication, with a deep understanding of business strategies and corporate goals.

Level 1: Emerging

At an emerging level, you are developing your ability to interpret data and craft it into compelling narratives relevant to corporate communication. You are beginning to use storytelling strategies effectively.

Level 2: Proficient

At a proficient level you are able to effectively analyze data to craft compelling narratives that align with corporate messaging, engaging audiences and influencing stakeholders through data-driven storytelling in Corporate Communications.

Level 3: Advanced

At an advanced level you are able to effectively use data to create compelling narratives that drive strategic messaging in corporate communications, influencing key stakeholders and driving business objectives.

Communication Ethics

Communication Ethics is the judicious application of integrity, truthfulness, fairness, and respect in all corporate messaging. This includes maintaining confidentiality, refraining from misleading practices, utilizing information responsibly, disclosing conflicts of interest and acknowledging communication's potential influence in the business environment.

Level 1: Emerging

At an emerging level you are beginning to appreciate the importance of honesty and fairness in corporate communications, demonstrating basic integrity and respect for confidentiality in your messaging.

Level 2: Proficient

At a proficient level you are consistently applying ethical principles in all communication activities within the corporate setting, ensuring transparency, honesty, and integrity in all interactions and messages.

Level 3: Advanced

At an advanced level you are able to demonstrate the highest standards of ethical behavior in all corporate communications, consistently upholding integrity, honesty, and transparency in every interaction.

Digital Asset Management

Digital Asset Management is the creation, storage, organization, and retrieval of digital resources, often multimedia, that enhances Corporate Communications. It involves the efficient cataloguing, preservation, and delivery of digital assets for effective internal and external communication campaigns.

Level 1: Emerging

At an emerging level, you are learning to monitor and control digital content. You're building knowledge on handling, storing, and retrieving digital assets effectively in a corporate communications context.

Level 2: Proficient

At a proficient level you are able to effectively manage and optimize digital assets for corporate communications, ensuring consistency, accessibility, and security across various platforms and channels.

Level 3: Advanced

At an advanced level, you are adept at strategically managing digital assets to enhance brand perception, engage stakeholders effectively, and drive corporate messaging across various communication channels with precision and creativity.

Digital Adaptation Strategy

Digital Adaptation Strategy is the ability to create, implement, and assess strategies designed to leverage digital tools for efficient corporate communication. It involves staying informed and agile amidst evolving digital landscapes to enhance interaction, build relationships, and drive the organization's digital communication approaches.

Level 1: Emerging

At an emerging level, you are gaining awareness of digital adaptation strategy principles in Corporate Communications, demonstrating initial proficiency in leveraging digital tools for effective communication strategies.

Level 2: Proficient

At a proficient level, you are able to develop and implement comprehensive digital adaptation strategies that effectively align with corporate communications objectives, ensuring seamless integration and successful outcomes across all platforms.

Level 3: Advanced

At an advanced level, you are able to develop and execute comprehensive digital adaptation strategies within corporate communications, leveraging innovative technology and data-driven insights to enhance organizational communication effectiveness.

Eco-Communication for Sustainability

Eco-Communication for Sustainability is the strategic use of corporate communication tools and methods to convey, promote and enforce environmentally conscious and sustainable practices, both internally and externally, thereby reducing ecological footprints and encouraging sustainable growth within the organization.

Level 1: Emerging

At an emerging level, you are beginning to understand and apply essential principles of eco-communication for sustainability. You are gaining awareness ofCorporate Communications strategies, adapting messages for environmental impact.

Level 2: Proficient

At a proficient level you are able to effectively communicate corporate sustainability practices and goals to internal and external stakeholders, demonstrating a strong understanding of environmental issues and their impact on business operations.

Level 3: Advanced

At an advanced level you are able to develop and execute comprehensive communication strategies to promote sustainability initiatives within the organization, engaging stakeholders and driving positive social and environmental impact.

Virtual Reality Content Creation

Virtual Reality Content Creation is the process of designing, developing, and delivering immersive and interactive virtual experiences to support corporate communication strategies. This includes creating engaging narratives, visual elements, and interactive features that align with an organization's messaging, brand identity, and corporate objectives.

Level 1: Emerging

At an emerging level, you are just beginning to experiment with virtual reality content, understanding basic design principles and VR technology within the context of corporate communications.

Level 2: Proficient

At a proficient level you are capable of creating effective virtual reality content that aligns with the corporate communications strategy, engaging stakeholders and enhancing organizational communication.

Level 3: Advanced

At an advanced level you are able to fluently create immersive virtual reality content that effectively enhances corporate communications strategies, engaging audiences and delivering impactful messaging through innovative storytelling techniques.

Cross-Platform Narrative Development

Cross-Platform Narrative Development is the proficiency to create and adapt unified communication strategies across various platforms. This skill allows for consistent messaging in corporate communications, enhancing the effectiveness of communication and ensuring synchronisation across all media and audience touchpoints.

Level 1: Emerging

At an emerging level, you are beginning to understand the basics of crafting narratives that are effective across different communication platforms within a corporate environment.

Level 2: Proficient

At a proficient level, you are able to develop cohesive narratives that resonate across various platforms to effectively communicate key messages and enhance the corporate brand identity.

Level 3: Advanced

At an advanced level, you are adept at crafting cohesive and engaging narratives that seamlessly translate across various platforms, enhancing the corporate brand's message and reach in diverse communication channels.

Global Digital Media Compliance

Global Digital Media Compliance is the proficiency in understanding and adhering to international regulations, ethics, and security principles related to digital media in a corporate communications context. It necessitates monitoring evolving legislation and ensuring the organization's digital communications strategies align with global standards.

Level 1: Emerging

At an emerging level you are beginning to grasp the international rules and regulations surrounding digital media. You demonstrate growing awareness of global compliance requirements in relation to Corporate Communications.

Level 2: Proficient

At a proficient level you are skilled at ensuring global digital media activities comply with corporate communication policies, regulations, and ethical standards to maintain the organization's reputation and credibility.

Level 3: Advanced

At an advanced level, you are adept at ensuring global digital media compliance within corporate communications, implementing policies and procedures to uphold ethical standards and legal regulations across all platforms.

AI-Assisted Communication Analysis

AI-Assisted Communication Analysis is the application of artificial intelligence to analyze, interpret, and enhance internal and external corporate communications. It utilizes machine-learning algorithms to evaluate engagement, sentiment, and effectiveness, helping to fine-tune messaging strategies and improve overall communication effectiveness.

Level 1: Emerging

At an emerging level, you are starting to familiarise yourself with AI-assisted analysis tools within corporate communications, understanding basic functions and integrating outputs in your communication strategies on a preliminary basis.

Level 2: Proficient

At a proficient level you are skilled in utilizing AI tools to analyze communication patterns, identify trends, and make strategic recommendations to enhance corporate messaging and engagement strategies.

Level 3: Advanced

At an advanced level, you effectively utilize AI tools to analyze communication data, identify trends, enhance messaging strategies, and drive decision-making in corporate communications with precision and strategic foresight.

Augmented Reality Campaigns

Augmented Reality Campaigns is a corporate communications capability involving the design and implementation of immersive, interactive promotional strategies. It utilises augmented reality technology to enhance engagement, provide transformative experiences for potential clients, and convey product or brand narratives effectively and innovatively.

Level 1: Emerging

At an emerging level, you are gaining familiarity with creating basic Augmented Reality (AR) campaigns. You can utilize AR tools for simple corporate communication strategies with guidance.

Level 2: Proficient

At a proficient level you are able to strategize and execute augmented reality campaigns that effectively engage stakeholders, enhance brand awareness, and drive corporate communication objectives with creativity and innovation.

Level 3: Advanced

At an advanced level you are able to strategically plan and execute augmented reality campaigns that effectively enhance corporate communications, engaging stakeholders in innovative and impactful ways.

Data Privacy and Protection in Communications

Data Privacy and Protection in Communications is the ability to ensure the confidentiality, integrity and accessibility of sensitive information in corporate communications. It involves understanding data protection laws, privacy models, encryption techniques, and integrating those principles into communication strategies and practices.

Level 1: Emerging

At an emerging level, you are beginning to understand the importance of data privacy and protection in corporate communications. You're learning to apply relevant laws and company policies in your work.

Level 2: Proficient

At a proficient level, you are able to ensure data privacy and protection in all corporate communications, adhering to regulations and company policies to maintain confidentiality and trust in information sharing.

Level 3: Advanced

At an advanced level, you are adept at integrating data privacy and protection principles into all communication strategies within the corporate setting, ensuring compliance with regulations and safeguarding sensitive information.

Multicultural Digital Engagement

Multicultural Digital Engagement is the capacity to effectively communicate and engage with diverse cultural groups in the digital space. This capability includes understanding cultural nuances, sensitivities, and preferences, and strategically utilizing digital platforms for tailored corporate messaging that is both inclusive and impactful.

Level 1: Emerging

At an emerging level, you are beginning to explore multicultural digital engagement, demonstrating an understanding of different cultural contexts within the corporate communication landscape using basic digital tools.

Level 2: Proficient

At a proficient level you are adept at tailoring digital engagement strategies to effectively connect with diverse multicultural audiences, showcasing sensitivity and understanding of various cultural nuances within corporate communications.

Level 3: Advanced

At an advanced level, you are able to strategically leverage digital platforms to engage with diverse audiences across cultures, effectively tailoring messages and content to resonate with each group.

Blockchain for Secure Communications

Blockchain for Secure Communications is the application of cryptographic technology in the corporate communication sphere, enabling encrypted transmission of sensitive data and information, ensuring the authenticity and integrity of business communication, thus enhancing transparency, security and trust in a decentralised manner.

Level 1: Emerging

At an emerging level, you are beginning to understand how blockchain can enhance the security of corporate communications. You can identify basic blockchain concepts and relate them to communication needs.

Level 2: Proficient

At a proficient level, you are able to effectively utilize blockchain technology for secure communications within the corporate environment, ensuring confidentiality, authenticity, and integrity of information exchanges.

Level 3: Advanced

At an advanced level, you can implement blockchain technology to ensure secure and transparent communication within the corporate environment, enhancing trust, data integrity, and accountability in corporate communications.

Corporate Social Responsibility Communication

Corporate Social Responsibility Communication is the strategic enactment of dialogue by corporations, geared towards disseminating and receiving feedback on their ethical, social, and environmental endeavors. This process fosters transparency, stakeholder engagement, and demonstrates corporate citizenship within the broader community.

Level 1: Emerging

At an emerging level, you are beginning to understand the importance of Corporate Social Responsibility (CSR) communication and strive to incorporate it into your corporate communication strategies.

Level 2: Proficient

At a proficient level, you are able to effectively communicate the company's social responsibility initiatives internally and externally, ensuring alignment with corporate values and engaging stakeholders in a meaningful way.

Level 3: Advanced

At an advanced level, you are able to craft and execute comprehensive Corporate Social Responsibility communication strategies that effectively engage stakeholders, reinforce organizational values, and drive positive social impact.

Media Relations

Media Relations is the strategic management of interactions with media outlets to promote and protect the company's brand reputation. It encompasses skills in developing relationships with journalists, crafting compelling press releases and responding to media enquiries in a timely, professional manner.

Level 1: Emerging

At an emerging level, you are learning to handle media inquiries, preparing basic press releases, and beginning to establish relationships with media representatives within a corporate context.

Level 2: Proficient

At a proficient level you are skilled in building relationships with media outlets, writing press releases, and managing crisis communications effectively to protect and enhance the corporate reputation.

Level 3: Advanced

At an advanced level, you are able to cultivate strong relationships with media outlets, strategically pitch stories, manage media inquiries effectively, and navigate complex communication challenges with finesse in a corporate setting.

Corporate Branding

Corporate Branding is the process of promoting the logo, brand identity, and corporate culture within and outside the organization, synonymous with its values and vision. It focuses on creating strategic narratives and targeted communications to build a positive brand perception among stakeholders and public audiences.

Level 1: Emerging

At an emerging level, you are beginning to comprehend corporate branding fundamentals. You are capable of identifying and supporting key branding efforts under supervision within a corporate communications context.

Level 2: Proficient

At a proficient level, you are able to effectively manage and enhance the organization's brand image through strategic communication, branding initiatives, and consistent messaging across all channels.

Level 3: Advanced

At an advanced level, you are able to strategically position and manage the corporate brand to ensure consistent messaging and enhance the organization's reputation and stakeholder perceptions through effective communication channels.

Crisis Communications

Crisis Communications is the strategic approach used by an organization to manage, respond, and communicate effectively during a crisis, protecting its reputation. It involves swift decision-making, messaging control, stakeholder engagement, media handling, post-crisis analysis, and learning. It plays a crucial role in Corporate Communications.

Level 1: Emerging

At an emerging level, you are beginning to grasp basic crisis communication strategies. You demonstrate an ability to identify potential risks and handle preliminary corporate communication responses.

Level 2: Proficient

At a proficient level you are adept at crafting timely and strategic crisis communications, effectively managing reputation and stakeholder relationships during challenging situations within the corporate environment.

Level 3: Advanced

At an advanced level, you are adept at developing and implementing comprehensive crisis communication strategies that effectively maintain the reputation and public image of the organization during challenging situations.

Public Relations Writing

Public Relations Writing is the strategic crafting of messages within corporate communications to shape public perceptions of the organization. It includes formulating press releases, feature articles, digital content, speeches, and statements that strongly reflect the company's brand, goals, and response to issues.

Level 1: Emerging

At an emerging level, you are beginning to construct corporate communications with limited guidance. You're crafting simple public relations materials, while progressively understanding organization-specific nuances and expectations.

Level 2: Proficient

At a proficient level you are adept at crafting strategic and compelling written content to enhance the reputation and image of the organization through effective public relations writing in corporate communications.

Level 3: Advanced

At an advanced level, you are able to craft compelling and strategic written content for corporate communications, demonstrating a deep understanding of brand messaging, media relations, and crisis management.

Digital Communications

Digital Communications is the strategic development and execution of corporate messages through digital platforms. It involves creating, managing and enhancing the organization's online presence, including websites, social media, email marketing and other internet-based communications, to communicate effectively with internal and external audiences.

Level 1: Emerging

At an emerging level, you are starting to understand digital communication channels. You're familiar with basic tools for creating, executing corporate messages, and analyzing their impacts, but still learning efficiency.

Level 2: Proficient

At a proficient level you are able to effectively utilize digital platforms to communicate key messages and engage with stakeholders, demonstrating a strong understanding of corporate branding and messaging strategies.

Level 3: Advanced

At an advanced level, you are proficient in utilizing various digital communication tools and channels to effectively convey corporate messaging, engage stakeholders, and enhance brand reputation within the organization.

Social Media Strategy

Social Media Strategy is the systematic planning and execution of corporate communications through digital channels. It involves creating, scheduling, analyzing, and engaging with content posted on social platforms, geared towards amplifying a company's presence, promoting its brand, enhancing customer interactions, and facilitating crisis response.

Level 1: Emerging

At an emerging level, you are grasping the basics of corporate social media strategy. You understand the importance of communication and brand presence on digital platforms, yet still need guidance to effectively execute strategies.

Level 2: Proficient

At a proficient level, you are skilled in developing and implementing social media strategies that align with corporate communications objectives, fostering engagement with key stakeholders through various platforms effectively.

Level 3: Advanced

At an advanced level, you are able to develop and implement innovative social media strategies that align with the overall corporate communications objectives, ensuring maximum engagement and impact across all platforms.

Internal Communications

Internal Communications is the facilitation of information and knowledge sharing within an organization. It encompasses the development and delivery of key messages, fostering dialogue and engagement, and maintaining corporate culture. A vital component of Corporate Communications, it ensures clear channels of communication among employees, thus improving collaboration and productivity.

Level 1: Emerging

At an emerging level, you are developing skills in crafting clear, engaging internal messages. You are beginning to understand company culture and how to effectively communicate within corporate parameters.

Level 2: Proficient

At a proficient level, you are able to effectively craft and disseminate internal communications within the organization, ensuring key messages are clearly delivered and understood by all stakeholders.

Level 3: Advanced

At an advanced level you are able to strategically plan, implement, and evaluate internal communications initiatives that effectively engage employees and align with corporate objectives in a corporate communications framework.

Corporate Storytelling

Corporate Storytelling is the strategic practice of leveraging narrative to engage, influence, and inspire stakeholders. This capability involves crafting and delivering compelling stories to effectively relay business goals, drive organizational change, and foster a cohesive company culture, all integral to successful Corporate Communications.

Level 1: Emerging

At an emerging level, you are familiar with the basics of corporate storytelling. You can communicate simple business narratives effectively, however, you still require guidance in complex storytelling scenarios.

Level 2: Proficient

At a proficient level you are skilled at crafting engaging stories that align with the organization's brand and values, effectively communicating key messages to internal and external stakeholders.

Level 3: Advanced

At an advanced level, you are adept at crafting compelling narratives that resonate with stakeholders, enhancing brand reputation, fostering employee engagement, and driving organizational success through impactful Corporate Storytelling.

Communication Analytics

Communication Analytics is the systematised measurement, collection, analysis, and interpretation of data from corporate communication channels. It provides insights to improve strategies, monitor employee engagement, identify communication gaps, and assess the effectiveness of messaging within an organizational context.

Level 1: Emerging

At an emerging level you are starting to explore Communication Analytics. You understand fundamental concepts and are beginning to apply these to analyze and evaluate corporate communication strategies and initiatives.

Level 2: Proficient

At a proficient level you are able to effectively analyze data to measure the impact of communication strategies and make informed decisions to enhance corporate messaging and engagement.

Level 3: Advanced

At an advanced level you are able to interpret and analyze data from various communication channels to extract insights and make data-driven decisions to enhance corporate communication strategies effectively.

Speechwriting

Speechwriting is the strategic crafting of key messaging into a coherent, persuasive and impactful oral presentation. It requires thorough understanding of target audience, corporate language, and communication objectives. Effective speechwriting promotes audience engagement, fosters positive organizational image, and supports business objectives within the corporate environment.

Level 1: Emerging

At an emerging level, you are developing basic skills in speechwriting. You can craft simple messages, understand the value of persuasive language and study the impact of different communication styles.

Level 2: Proficient

At a proficient level you are able to craft compelling speeches that effectively convey key messages, align with organizational objectives, and resonate with diverse audiences in the corporate communications context.

Level 3: Advanced

At an advanced level you are able to craft persuasive and engaging speeches that align seamlessly with corporate messaging, effectively communicating key messages to diverse audiences with confidence and clarity.

Press Release Writing

Press Release Writing is a crucial aspect of Corporate Communications which entails the careful crafting of clear, engaging, and newsworthy statements. Its purpose is to disseminate key business developments, initiatives, or changes to the media, fostering a strategic engagement with external stakeholders and shaping public perception of the organization.

Level 1: Emerging

At an emerging level, you are able to draft basic press releases under guidance, briefly disseminating company news. While you grasp core concepts, more practice is needed to enhance clarity and persuasion skills.

Level 2: Proficient

At a proficient level you are able to craft clear, concise, and engaging press releases that effectively communicate key messages to external stakeholders in line with corporate communication objectives.

Level 3: Advanced

At an advanced level, you are able to craft press releases that effectively convey your organization's key messages, engage stakeholders, and enhance its reputation in the corporate communications field.

Strategic Communications Planning

Strategic Communications Planning is the orchestrated process of identifying, formulating and implementing communication strategies. It aligns corporate objectives with clear, consistent messaging across multiple mediums, anticipating potential challenges, and assessing impact to promote the organization's mission and vision effectively to various stakeholders.

Level 1: Emerging

At an emerging level, you are beginning to develop understanding and skills in creating strategic corporate communication plans. You can identify and comprehend basic external and internal communication strategies.

Level 2: Proficient

At a proficient level, you are adept at developing comprehensive strategic communication plans that align with the organization's goals, target audience, and messaging to drive business outcomes effectively.

Level 3: Advanced

At an advanced level, you are able to develop comprehensive strategic communication plans that align with organizational goals, utilize data-driven insights, and incorporate innovative approaches to corporate messaging.

Investor Relations

Investor Relations is the strategic management responsibility within corporate communications, focusing on fostering two-way communication between a company and its investment community, including current and potential shareholders. This involves sharing corporate messages, financial data, performance developments, and answering investor queries.

Level 1: Emerging

At an emerging level, you are starting to grasp the basics of Investor Relations within the framework of Corporate Communications, demonstrating initial understanding and limited experience in the field.

Level 2: Proficient

At a proficient level, you are adept at managing relationships with investors, providing accurate and timely information, and promoting transparency to enhance the organization's reputation and financial performance.

Level 3: Advanced

At an advanced level, you are adept at managing relationships with investors, crafting strategic messages, and navigating complex financial communications to enhance the organization's reputation and value in the market.

Content Marketing

Content Marketing is a strategic corporate communications approach focused on creating and distributing valuable, relevant, and consistent content to attract and engage a targeted audience, ultimately leading to profitable customer action. This capability enhances brand reputation and awareness, fostering trust and strong relationships with stakeholders.

Level 1: Emerging

At an emerging level you are beginning to understand content marketing strategies. You're familiarising with key tactics, and can draft basic corporate communication pieces under supervision, developing a fundamental competence.

Level 2: Proficient

At a proficient level you are able to effectively create and distribute compelling content that aligns with your organization's strategic goals and engages key stakeholders across various communication channels.

Level 3: Advanced

At an advanced level, you are able to develop and implement high-impact content marketing strategies that align with the overall corporate communications goals and effectively engage key stakeholders to achieve organizational objectives.

SEO for Corporate Communications

SEO for Corporate Communications is the strategic utilization of search engine optimization techniques to enhance the visibility of an organization's communication materials, such as press releases, blogs, and corporate news, in online searches, thereby improving its corporate image and reputation.

Level 1: Emerging

At an emerging level, you are familiarising yourself with SEO concepts and their impact on Corporate Communications. You demonstrate a basic understanding of keywords and how they enhance web visibility.

Level 2: Proficient

At a proficient level you are able to strategically implement SEO techniques in Corporate Communications to optimize content visibility, increase website traffic, and enhance brand reputation through search engine ranking improvements.

Level 3: Advanced

At an advanced level you are able to optimize corporate communications content for search engines, ensuring that key messages reach the target audience effectively and drive meaningful engagement and impact.

Visual Communication

Visual Communication is the ability to convey ideas, information, and narratives through visual mediums. In Corporate Communications, it involves developing graphics, presentations, videos, or other visual content effectively, ensuring alignment with corporate branding and promoting clear, coherent, and compelling corporate messages.

Level 1: Emerging

At an emerging level, you are developing your ability to translate complex information into easy-to-understand visuals. You're learning to use visuals effectively in corporate communication materials.

Level 2: Proficient

At a proficient level, you are adept at creating visually appealing and effective communication materials that align with the organization's brand and messaging guidelines. Your designs are clear, impactful, and support strategic objectives.

Level 3: Advanced

At an advanced level you are able to use visual communication to convey complex corporate messages with precision, creativity, and strategic intent, consistently engaging and influencing internal and external stakeholders.

Corporate Blogging

Corporate Blogging is the strategic management of an organization's internal or external blog platform, utilizing it to communicate corporate messages, enhance reputation, drive engagement, and facilitate two-way communication between the corporation and its stakeholders, including employees, customers, or potential business partners.

Level 1: Emerging

At an emerging level, you are learning to create corporate blogs while developing an understanding of maintaining the company voice and message consistency. You're refining research and writing skills.

Level 2: Proficient

At a proficient level you are able to effectively create and manage a corporate blog to engage with internal and external stakeholders, maintain brand consistency, and drive business objectives through strategic content.

Level 3: Advanced

At an advanced level, you are able to strategically plan and execute corporate blog content that effectively engages stakeholders, drives traffic, and enhances the organization's reputation and brand image.

Podcast Production and Management

Podcast Production and Management is the ability to create, coordinate, and deliver compelling audio content that aligns with corporate messaging strategies. This includes understanding technical aspects of production, supervising content creation, and managing distribution channels to effectively communicate organizational narratives and engage the company's target audiences.

Level 1: Emerging

At an emerging level, you are able to assist in podcast production, editing simple audio and managing uploads. You understand corporate messaging but require guidance to align content effectively.

Level 2: Proficient

At a proficient level you are able to develop, produce, and manage corporate podcasts effectively, ensuring they align with the organization's communication strategy and engage the target audience with relevant content.

Level 3: Advanced

At an advanced level, you are able to plan, produce, and manage high-quality corporate podcasts that effectively communicate key messages, engage audiences, and enhance the organization's brand reputation.

Corporate Event Planning

Corporate Event Planning is the strategic process of organizing, managing, and executing business-related events, such as conferences or meetings, to facilitate efficient corporate communications. It involves meticulous coordination, audience engagement, messaging, branding and using events to enhance the corporate image and objectives seamlessly.

Level 1: Emerging

At an emerging level you are able to recognize and assist in the fundamental aspects of corporate event planning, like scheduling, budgeting, and basic communication tasks, under supervision.

Level 2: Proficient

At a proficient level, you are able to strategically plan and execute corporate events that effectively communicate key messages, enhance brand reputation, and engage internal and external stakeholders within the organization.

Level 3: Advanced

At an advanced level, you are able to strategically plan and execute corporate events that effectively communicate key messages, enhance brand reputation, and foster meaningful connections with stakeholders.

Public Affairs

Public Affairs is the strategic management of communication between an organization and its publics. It involves representing corporate interests to internal and external stakeholders, monitoring public opinion, facilitating dialogue, and influencing policy decisions that impact the organization. It's an integral part of Corporate Communications.

Level 1: Emerging

At an emerging level, you are beginning to grasp the fundamental aspects of Public Affairs within Corporate Communications, demonstrating basic understanding and ability to support public affairs initiatives.

Level 2: Proficient

At a proficient level you are able to strategically manage and execute public affairs initiatives to enhance the organization's reputation, influence key stakeholders, and effectively communicate corporate messages.

Level 3: Advanced

At an advanced level, you are a master at strategically managing the organization's public image and relationships with stakeholders through effective communication, advocacy, and crisis management in Corporate Communications.

Reputation Management

Reputation Management is the active shaping and control of public perception towards a company through strategic communications. It involves developing positive image, handling crisis situations, and maintaining stakeholder relations to build credibility and trust in the corporate entity.

Level 1: Emerging

At an emerging level, you are learning to monitor public opinions, identifying potential crises, and planning strategic responses to manage the company's reputation within the realm of corporate communications.

Level 2: Proficient

At a proficient level you are adept at monitoring and assessing the organization's reputation, implementing strategies to enhance positive perceptions, and managing crises effectively through clear and transparent communication channels.

Level 3: Advanced

At an advanced level, you are able to strategically manage and protect the reputation of the organization through proactive communication, crisis management, stakeholder engagement, and continuous monitoring of public perception.

Influencer Relations

Influencer Relations is a strategic process within Corporate Communications focusing on building and nurturing mutually beneficial relationships with individuals and parties who possess significant sway over an organization's target audience. It encompasses identifying, engaging, and fostering collaborations to promote positive brand messaging.

Level 1: Emerging

At an emerging level, you are beginning to build relationships with potential influencers, understanding their interests and aligning them with our corporate communication goals and strategies.

Level 2: Proficient

At a proficient level you are skilled in building and maintaining relationships with key influencers, ensuring effective communication of the organization's messages and maintaining a positive reputation within the industry.

Level 3: Advanced

At an advanced level, you are able to establish and maintain relationships with key stakeholders, influencers, and industry experts to effectively shape and amplify the organization's message and reputation.

Employee Advocacy Programs

Employee Advocacy Programs is the strategic development and implementation of initiatives encouraging employees to support and promote the company's values, vision, and objectives. In corporate communications, it involves fostering positive workplace culture, driving engagement, and enhancing internal and external communication efficiency.

Level 1: Emerging

At an emerging level, you are developing skills in promoting and enabling employee advocacy programs. You are learning to communicate and manage these programs within a corporate framework effectively.

Level 2: Proficient

At a proficient level you are able to effectively develop and implement employee advocacy programs to enhance internal communication, engage employees, and promote a positive corporate image within the organization.

Level 3: Advanced

At an advanced level, you are able to expertly design and execute employee advocacy programs that seamlessly align with corporate communications strategies, effectively engaging both internal and external stakeholders.

Capabilities