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Capability Library


Performance management

Performance management

Related Terms:

Performance management is the process of setting expectations, providing feedback, and evaluating an employee’s performance. It is a critical capability for managers to ensure that employees are working effectively and efficiently towards achieving organizational goals. At its core, performance management involves setting clear goals and objectives, regularly checking in with employees to provide feedback and support, and evaluating performance at predetermined intervals. By focusing on performance management, managers can help employees reach their full potential while ensuring the organization is meeting its strategic objectives.

Beginner competence definition

Beginner-level performance management involves setting clear expectations, goals, and objectives for employees, and effectively communicating these expectations. This includes providing constructive feedback and support to employees, and regularly checking in with them to ensure they have the resources they need to succeed. It also involves tracking progress towards goals and objectives, and using this information to evaluate performance and make necessary adjustments.

Intermediate competence definition

Intermediate-level performance management requires more advanced skills, such as the ability to provide targeted feedback and coaching to employees and developing and implementing performance improvement plans. It involves conducting regular performance reviews, analyzing performance data, and using this information to identify areas for improvement, as well as developing performance metrics and standards which can be used to track progress and make data-driven decisions.

Advanced competence definition

Advanced-level performance management not only involves evaluating individual performance, but also ensuring that employees are working effectively as a team and contributing to overall organizational success. It requires aligning individual and team goals with organizational strategy, and developing and implementing strategies to improve performance across the organization. It also involves advanced skills in change management, leadership, and communication to effectively manage and motivate employees during times of change or uncertainty.


Conflict resolution


Employee development

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