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Capability Library




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Negotiation and mediation are critical skills for individuals involved in business, legal, and political negotiations. Negotiation involves a discussion between two or more parties to reach an agreement or resolve a conflict, while mediation involves a neutral third party helping the parties involved in a dispute come to an agreement. Effective negotiation and mediation require a combination of interpersonal skills, communication skills, and legal and business knowledge.

Beginner competence definition

At the beginner level, individuals understand basic negotiation techniques and mediation strategies. They understand the difference between negotiation and mediation, as well as the stages of each process. They have a basic understanding of negotiation tactics such as compromise, collaboration, competition, and accommodation. We have also found they are familiar with basic mediation techniques such as active listening, summarizing, and reframing.

Intermediate competence definition

Intermediate individuals have a deeper understanding of negotiation and mediation techniques and should be able to apply these techniques in more complex situations. This includes the ability to identify interests and positions, prepare for negotiation or mediation, and identify potential obstacles. They are also able to apply advanced negotiation tactics, such as using leverage, avoiding common negotiation mistakes, and building long-term relationships with negotiating partners.

Advanced competence definition

Advanced-level individuals can lead complex negotiations and mediations, and manage multiple parties and complex interests. They are able to analyze complex legal and business issues, identify creative solutions, and manage complex relationships with key stakeholders. Advanced individuals also have strong communication skills, including the ability to read nonverbal cues, adapt to different cultural contexts, and communicate complex legal and business concepts clearly and concisely.


Conflict resolution

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