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Capability Library




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Problem-solving refers to the ability to identify, analyze, and develop effective solutions to complex problems. This capability involves a combination of skills, including critical thinking, creativity, and effective communication. Effective problem solvers are able to approach challenges with a structured and analytical mindset, consider multiple perspectives, and develop innovative and effective solutions.

Beginner competence definition

At the beginner level, problem-solving involves understanding basic problem-solving techniques, such as identifying the problem, gathering information, and developing potential solutions. Beginner-level professionals can work collaboratively with others, analyze simple problems, and develop effective solutions within a given timeframe.

Intermediate competence definition

Intermediate-level professionals have a deeper understanding of problem-solving techniques, including root cause analysis, SWOT analysis, and other analytical methods. They are able to work independently and collaboratively, analyze complex problems, identify potential solutions, and evaluate the effectiveness of potential solutions.

Advanced competence definition

Advanced professionals have a mastery of a range of skills, including advanced analytical techniques, effective communication, and the ability to lead and manage teams through complex problem-solving processes. They can identify and analyze complex problems, develop and evaluate potential solutions, and effectively communicate solutions to stakeholders. They can also lead and manage teams through complex problem-solving processes, while maintaining a focus on achieving organizational goals and driving continuous improvement. We have found advanced-level professionals can identify and mitigate potential risks, anticipate and navigate complex and dynamic environments, and develop innovative and effective solutions to complex and multifaceted challenges.





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