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Capability Library




Related Terms:

Resilience is the ability to bounce back from setbacks, adapt to challenges, and maintain a positive attitude in the face of adversity. Frontline workers with strong resilience can navigate stress and pressure while maintaining high performance.

Beginner competence definition

Beginner resilience involves the ability to recover from minor setbacks and adapt to changes in routine. Frontline workers at this level may require support and encouragement during challenging times.

Intermediate competence definition

Intermediate resilience includes the capacity to handle moderate stress, adapt to changing circumstances, and maintain productivity. Frontline workers at this level contribute positively to team morale and support colleagues during challenging periods.

Advanced competence definition

Advanced resilience is characterized by the ability to thrive in high-pressure situations, overcome significant challenges, and inspire others in the face of adversity. Frontline workers at this level play a crucial role in maintaining a positive work environment and contributing to organizational success during difficult times.


Safety awareness


Conflict resolution

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