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Capability Library


Critical thinking

Critical thinking

Related Terms:

Critical thinking is the ability to analyze information, evaluate situations, and make reasoned judgments. Frontline workers with strong critical thinking skills can assess problems, consider alternative solutions, and make informed decisions.

Beginner competence definition

Beginner critical thinking involves the ability to analyze simple situations and make decisions based on established guidelines. Frontline workers at this level may require support and supervision when faced with more complex or ambiguous scenarios.

Intermediate competence definition

Intermediate critical thinking includes the capacity to analyze diverse situations, consider multiple factors, and make independent decisions. Frontline workers at this level contribute to problem-solving and decision-making processes within their scope of responsibility.

Advanced competence definition

Advanced critical thinking is marked by the ability to analyze highly complex situations, think strategically, and make decisions that have a significant impact. Frontline workers at this level may play a key role in shaping organizational strategies and contribute insights to decision-making at higher levels.


Conflict resolution


Physical stamina

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