Capability Directory


Operations technology and automation

Operations technology and automation

Related Terms:

Operations technology and automation refers to the use of technology to automate and optimize business processes and operations. This capability involves selecting and implementing technology solutions to improve operational efficiency, reduce costs, and enhance customer experience.

Beginner competence definition

At a beginner level, individuals should have the ability to identify and evaluate technology solutions, while understanding the benefits and limitations of each solution. They are also able to collaborate with IT professionals to implement and maintain basic automation tools and technologies.

Intermediate competence definition

Intermediate-level individuals can design and implement technology strategies that align with business goals and objectives. They are also able to use data and analytics to drive decision-making and process optimization. Additionally, they have the ability to develop and implement training programs to ensure employees can effectively use and maintain automation tools and technologies.

Advanced competence definition

At an advanced level, individuals are able to lead digital transformation initiatives and develop long-term technology strategies that support business growth and innovation. They are also able to leverage emerging technologies such as artificial intelligence, machine learning and the internet of things to automate and optimize operations. Additionally, we have found they have the ability to create and manage cross-functional teams to drive technology adoption and integration across the organization.


Data analysis and reporting


Facility management

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