Managing customer service with product feedback and feature requests

This capability involves collecting, analyzing, and acting on customer feedback and feature requests to improve the products and services provided by the business.

Beginner competence definition

Beginners assist customers with submitting product feedback and feature requests and can collect and organize this information. They can also identify areas for improvement in the product feedback and feature request process.

Intermediate competence definition

Intermediate professionals are able to analyze customer feedback and feature requests, prioritize them, and provide recommendations to the product development team. They can effectively communicate with customers regarding the status of their feedback and feature requests.

Advanced competence definition

Advanced individuals have a deep understanding of product feedback and feature request best practices, and can create and execute a comprehensive program for collecting, analyzing, and acting on customer feedback and feature requests. They have a thorough understanding of customer behavior and are able to use this knowledge to drive product improvement and can effectively manage the product feedback and feature request process from start to finish.