Managing and maintaining IT infrastructure and IT operations

Managing and maintaining IT infrastructure and IT operations is the capability of managing and maintaining the IT systems and processes that support business operations. IT infrastructure involves the hardware, software, and networks that support IT operations, while IT operations involve the day-to-day management of IT systems and processes. This capability involves managing all aspects of IT infrastructure and IT operations, such as designing and deploying IT infrastructure, managing IT vendors and contracts, and monitoring IT operations to ensure optimal IT performance and availability.

Beginner competence definition

At a beginner level, professionals can perform basic tasks such as understanding IT infrastructure and IT operations concepts and principles, deploying basic IT infrastructure, and managing basic IT operations tasks. They also have a basic understanding of IT infrastructure and operations technologies and tools.

Intermediate competence definition

At an intermediate level, professionals have a deeper understanding of IT infrastructure and operations. They can design and implement IT infrastructure and operations processes, such as deploying advanced IT infrastructure, managing advanced IT vendors and contracts, and integrating IT infrastructure and operations with IT systems and processes. They can manage and monitor IT operations performance, analyze data to identify opportunities for improvement, and provide recommendations for optimizing IT infrastructure and operations processes.

Advanced competence definition

Advanced-level professionals have an expert-level understanding of IT infrastructure and operations. They are able to design and implement large-scale IT infrastructure and operations processes and manage IT operations effectively. They can develop IT infrastructure and operations strategies, such as implementing advanced policies and controls, and align IT infrastructure and operations with business objectives. We have also found they have strong leadership and communication skills and can lead teams of IT professionals to achieve business objectives related to IT infrastructure and operations. Their knowledge of IT infrastructure and operations industry trends enables them to recommend new technologies and services that can improve business operations.