Capability Directory


Greater customer relationships

Greater customer relationships

Related Terms:

Greater customer relationships refer to an improvement in the quality and strength of the connections between a business and its customers. This involves building trust and rapport with customers through regular communication and personalized interactions, as well as providing excellent customer service and support. Greater customer relationships can help improve customer satisfaction and loyalty, which can ultimately lead to increased revenue and profitability for the business. Building strong customer relationships can also help a business to stand out from its competitors and establish itself as a trusted and reliable source for its products or services.

Beginner competence definition

At a beginner level, individuals have a basic understanding of the importance of customer service and are able to communicate effectively with clients. They are able to listen actively to customer concerns and respond in a professional and empathetic manner. They can handle difficult situations and resolve conflicts in a calm and efficient manner. Additionally, they can follow up with customers to ensure their satisfaction and build trust and loyalty. Overall, this person has a strong foundation in customer service and is able to build positive relationships with clients.

Intermediate competence definition

Intermediate-level individuals have a strong understanding of the principles of customer service and can effectively apply them in daily interactions with clients. They can identify and anticipate customer needs and tailor their responses to provide personalized solutions. They’re also able to handle complex and challenging situations with confidence and professionalism, and can effectively manage and resolve conflicts. Additionally, they build long-term, mutually beneficial relationships with customers by regularly following up and providing ongoing support and assistance. We’ve found that this person has a solid grasp of customer service and can consistently provide high-quality interactions and support to clients.

Advanced competence definition

Advanced-level individuals have a deep understanding of customer service principles and are able to consistently provide exceptional support and service to clients. They can anticipate and proactively address customer needs, and are able to effectively manage difficult and complex situations with grace and professionalism. They are also able to build strong, long-term relationships with customers by providing ongoing support and assistance, and by regularly soliciting and incorporating feedback to improve their interactions and services. Additionally, they can identify and resolve underlying issues and trends that impact customer satisfaction and loyalty. In our experience, this person is a highly skilled and effective customer service professional who consistently provides exceptional support and service to clients.


Improved marketing strategies


Increased number of industry contacts

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