Developing and managing the company’s crisis management and continuity plan

Developing and managing the company’s crisis management and continuity plan is the process of identifying potential crises and developing a plan to respond to them. This capability involves conducting a risk assessment, developing and executing a crisis management plan, and testing and updating the plan to ensure its effectiveness.

Beginner competence definition

At the beginner level, individuals are able to understand the importance of crisis management and continuity planning in achieving business success. They can identify common crisis scenarios and assist in conducting a basic risk assessment. They are also able to assist in developing a basic crisis management plan.

Intermediate competence definition

At the intermediate level, individuals have experience developing and executing a comprehensive crisis management and continuity plan. They can conduct in-depth risk assessments, develop and execute a crisis management plan, and test and update the plan to ensure its effectiveness. They are also able to build and maintain relationships with key crisis management stakeholders, including employees, customers, and regulators.

Advanced competence definition

At the advanced level, individuals are experts at developing and managing the company’s crisis management and continuity plan. They have experience identifying emerging crisis scenarios and developing innovative crisis management and continuity plans that support the company’s strategic goals. They can also manage complex crisis management initiatives that involve multiple stakeholders and departments. We have also found they have experience communicating effectively during a crisis and building and maintaining the company’s reputation and brand during and after a crisis.