Cultural competence

Cultural competence is the ability to understand, respect, and effectively interact with individuals from diverse cultural backgrounds. Frontline workers with strong cultural competence can navigate cultural differences and ensure inclusive and respectful interactions.

Beginner competence definition

Beginners have a basic awareness of cultural differences and the ability to approach interactions with an open mind. Frontline workers at this level may require guidance to navigate diverse cultural nuances.

Intermediate competence definition

Intermediate individuals have a deeper understanding of diverse cultural norms and the ability to adapt communication and interactions accordingly. Frontline workers at this level contribute to creating inclusive environments and may assist in educating colleagues about cultural sensitivity.

Advanced competence definition

Advanced cultural competence is marked by a high level of proficiency in navigating complex cultural dynamics. Individuals at this level actively promote diversity and inclusion, contribute to organizational cultural competency initiatives, and may mentor others on cultural sensitivity.