Conflict Management
Conflict Management is the ability to identify, handle and diffuse disparate viewpoints effectively. It involves active listening, empathetic understanding, negotiation skills, diplomacy to facilitate resolution, and the capacity to promote a harmonious and productive working environment despite inherent disagreements.
Level 1: Emerging
At an emerging level, you are beginning to understand the importance of conflict resolution. You are learning basic negotiation techniques and how to empathize and listen effectively during disagreements.
Level 2: Proficient
At a proficient level you are able to effectively manage and resolve conflicts in a constructive and respectful manner, finding solutions that benefit all parties involved.
Level 3: Advanced
At an advanced level, you are skilled in effectively resolving conflicts by displaying exceptional emotional intelligence, active listening, and collaboration to achieve mutually beneficial outcomes in a professional manner.
