Influence
Influence is the proficiency to impact others' actions, decisions, or thinking, typically in a non-coercive manner and towards achieving specific outcomes. It involves insightfully grasping others' motivations, effectively communicating, and fostering trust. Done adeptly, influence can facilitate collaboration, promote organizational change and provide strategic direction.
Foundational
At a foundational level you are beginning to recognize how your words and actions can affect others in the workplace. You listen openly, share your thoughts clearly, and show respect for different views. By building this awareness, you help create a more cooperative and supportive environment within your team.
Developing
At a developing level you are beginning to recognize what influences others and can use clear communication to get your message across. You consider different perspectives and adjust your approach with guidance. Your growing skills help you build trust and support within your team for shared goals.
Proficient
At a proficient level you are able to influence others by clearly understanding their perspectives and tailoring your communication to build trust and support. You consistently use your insight to guide group decisions and promote shared goals. Your influence encourages cooperation and helps navigate challenges, resulting in stronger team and organizational outcomes.
Advanced
At an advanced level you are able to shape outcomes by guiding others’ thinking and actions, even in complex or sensitive situations. You draw on a deep understanding of people’s needs and motivations to build genuine trust and support. Your influence creates strong alignment, drives collaboration, and helps deliver organizational priorities.
Expert
At an expert level you are able to shape direction and inspire lasting change by skilfully influencing diverse groups across all levels. You build strong trust, read situations with precision, and adapt your approach to gain buy-in for the most complex ideas or strategies. Your influence unites people behind shared goals and drives the organization forward.
