Tact
Tact is the ability to communicate difficult or sensitive information in a considerate, respectful manner. This behavioral capability involves understanding others' perspectives, maintaining confidentiality, and constructively managing conflicts, while fostering positive relationships within the organization.
Foundational
At an emerging level, you are beginning to develop empathy and sensitivity towards others' feelings. You're still learning to navigate sensitive subjects with care and to control your reactions.
Developing
At a proficient level you are able to navigate sensitive situations with finesse, choosing your words and actions carefully to maintain positive relationships and avoid conflict within the organization.
Proficient
At an advanced level you are able to navigate sensitive situations with grace, demonstrating exceptional emotional intelligence and diplomacy in your interactions with others within the organization.
