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Supporting Digital Adoption

Supporting Digital Adoption is the capability to enable individuals and organizations to integrate and leverage digital technologies effectively. It involves understanding and endorsing the value of digital tools in various contexts, whilst promoting their use. This capability primarily impacts productivity, efficiency, and progress towards digital transformation goals.

Foundational

At a foundational level you are open to using new digital tools and show a willingness to learn basic features in your day-to-day tasks. You ask questions and seek help when needed, supporting a positive attitude towards digital changes within your team. Your actions help build early confidence and encourage others to take their first steps in digital uplift.

Developing

At a developing level you are beginning to encourage the use of digital tools within your team, showing a willingness to try new technologies and seek support when needed. You recognize the benefits digital solutions offer for your daily tasks and share your experiences with colleagues. This helps build collective confidence and move your team towards digital uplift.

Proficient

At a proficient level you are able to actively help colleagues adopt digital tools by sharing practical knowledge and encouraging their use in everyday work. You identify common challenges and suggest solutions, making digital processes easier for your team. Your support helps drive smoother digital uplift and boosts overall workplace efficiency.

Advanced

At an advanced level you are a champion for digital adoption, guiding others as they integrate new technologies into their daily work. You identify barriers and tailor support to different teams or individuals, ensuring solutions are practical and understood. Your actions boost uptake of digital tools, driving real progress towards digital transformation goals.

Expert

At an expert level you are a trusted authority in guiding large-scale digital adoption, designing and leading strategies that maximize the benefits of digital tools across the organization. You anticipate challenges, inspire confidence, and remove barriers for others, helping teams embrace change and drive meaningful progress towards digital uplift. Your impact accelerates transformation and creates lasting value.

Where is this capability used?