Participating in Digital Transformation
Participating in Digital Transformation is the ability to actively engage in the strategic shift towards digital processes. It involves understanding the significant role of technology, using it to uplift traditional business operations, and guiding others through the transition. This capability results in positive changes to workflow efficiency, service delivery and business growth.
Foundational
At a foundational level you are open to learning about digital tools and how they can improve your day-to-day work. You participate in digital initiatives by following new processes and asking questions when you need help. Your willingness to try new technologies starts to make everyday tasks smoother for you and your team.
Developing
At a developing level you are starting to use digital tools in your day-to-day work and are open to new ways of doing things. You follow guidance to help implement digital changes and share helpful feedback with your team. Your willingness to adapt supports smoother processes and encourages others to try digital solutions.
Proficient
At a proficient level you are able to confidently use digital tools and approaches to contribute to your team’s digital transformation projects. You help colleagues adapt to new technologies, offer practical suggestions to improve digital workflows, and share insights about how these changes can drive better results. Your participation supports smoother transitions and ongoing improvements across the organization.
Advanced
At an advanced level you are leading others in adopting digital processes, finding new ways to make work faster and more efficient. You help teams understand the benefits of digital tools and confidently guide them through change. Your actions make a clear, positive impact on how your organization delivers services and grows.
Expert
At an expert level you are leading digital transformation across teams or departments, setting direction and inspiring others to embrace new technology and ways of working. You identify opportunities for digital uplift and guide others through complex change with confidence. Your actions drive measurable improvements in efficiency, service delivery, and business growth.
