From completion to skills: a playbook for measuring AI fluency

Most AI training is measured by who finished a course, not whether people can actually use AI in their role. That’s the gap between activity and fluency, and the metric most teams are defending is the one breaking the program.
 
Join Keith Metcalfe (VP, Customer Experience, Acorn) and Grace Savides (Senior Research Analyst, G2) as they map the gap between executive confidence and employee reality, what organizations with defensible answers are measuring instead of completion, and what it takes to make the switch.