Operating Model Development
Operating Model Development is the capability of designing and implementing a strategic framework that aligns organizational structure, processes and resources to support business goals. This capability requires critical understanding of existing systems and envisioning transformational changes that foster efficiency. Proficiency in this area leads to enhanced organizational agility, resilience and effectiveness.
Foundational
At a foundational level you are learning how organizational structures, processes and resources fit together to support business goals. You support change initiatives by assisting with simple operating model tasks and seeking to understand the basics of organizational development. This helps you build awareness of how operating models drive change and improvement in the workplace.
Developing
At a developing level you are starting to contribute to reviews of current organizational structures and processes, supporting improvements under guidance. You help gather information and identify areas where changes to the operating model could increase alignment with business goals. Your involvement helps ensure change efforts are informed by real needs and practical insights.
Proficient
At a proficient level you are able to design and implement operating models that align people, processes and resources to changing strategic objectives. You use your understanding of business systems to introduce practical improvements that support transformation and adoption. Your work helps teams become more agile and responsive in periods of organizational change.
Advanced
At an advanced level you are able to lead the design and delivery of operating models that drive organizational transformation and sustainable improvement. You translate complex business strategies into practical structures and processes, ensuring teams can adapt quickly to evolving needs. Your work results in stronger organizational alignment, increased agility and real, lasting change.
Expert
At an expert level you are leading the design and delivery of operating models that drive large-scale organizational change and deliver lasting results. You confidently shape strategic frameworks, influence decision-makers, and steer complex transformation programs. Your work sets the standard for organizational effectiveness, agility, and resilience across the business.
